Mitali Paul
@mitalipaul
Experienced customer service and transcription professional with diverse remote experience.
IndiaWhat I'm looking for
I am an experienced customer service and transcription professional with a track record of remote work and client-facing roles. I have supported operations as a Customer Service Executive, social media evaluator, transcriber, and recruiter across multiple organizations.
My background includes KPO and BPO process roles where I managed Excel recordkeeping, billing, and resolution of customer queries by phone and email. I have practical exposure to tools such as Selenium IDE, Express Scribe and familiarity with SQL Server, Windows and Linux environments.
I have worked as a school teacher and completed formal IT education (BSc.IT) and additional training in web interactivity and design tools like Adobe Photoshop and Illustrator. I consistently take initiative as a fast learner who adapts to new challenges and remote workflows.
I seek opportunities where I can apply my transcription, evaluation, customer support and administrative strengths to deliver reliable, detail-oriented results for employers or clients.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
SQUADRUN
Jun 2020 - Present (5 years 8 months)
Providing customer service and support remotely as a Customer Service Executive, handling queries and maintaining client records since June 2020.
APEvaluated social media content for relevance and quality as a remote Social Media Evaluator since January 2019.
School Teacher
Bidya Mandir
Oct 2019 - Apr 2020 (6 months)
Taught school-level courses and managed classroom activities at Bidya Mandir from October 2019 to April 2020.
Audio Transcriptionist
LIV.AI
May 2017 - Aug 2018 (1 year 3 months)
Performed audio transcription tasks and proofreading for LIV.AI between May 2017 and August 2018, ensuring accurate text output.
Recruiter
Indiref
Oct 2016 - Aug 2018 (1 year 10 months)
Conducted recruitment activities and candidate screening for Indiref from October 2016 to August 2018.
Process Executive
Medfin India Pvt Ltd
Apr 2014 - Sep 2016 (2 years 5 months)
Worked as a Process Executive handling business records, billing, and insurance claim follow-ups at Medfin India Pvt Ltd from April 2014 to September 2016.
FLServed as a Process Associate performing BPO operations and customer interactions from July 2013 to April 2014.
Back Office Executive
Specimens Reality Limited
Jul 2010 - Jun 2011 (11 months)
Handled back-office administrative tasks and record-keeping at Specimens Reality Limited from July 2010 to June 2011.
Education
Degrees, certifications, and relevant coursework
MAAC
Certificate, Web Interactivity
2012 - 2012
Completed a 6-month course on Web Interactivity at MAAC in 2012.
NIIT (Kuvempu University)
Bachelor of Science, Information Technology
Grade: First Class
Passed BSc.IT from NIIT (affiliated to Kuvempu University) with first class in 2010.
Swadeshi Academy
Higher Secondary School Certificate, Higher Secondary
Grade: Second Division
Completed Higher Secondary (H.S.S.L.C) from Swadeshi Academy (AHSEC) in 2006 with second division.
Bengali Girl's High School
High School Leaving Certificate, Secondary Education
Grade: First Division
Completed H.S.L.C. from Bengali Girl's High School (SEBA) in 2004 with first division.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Mitali?
You can contact Mitali and 90k+ other talented remote workers on Himalayas.
Message MitaliFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
