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HIMANI SAINI

@himanisaini

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I handle customer queries, accurate documentation, and process-driven support.

India

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What I'm looking for

I'm seeking a Process Executive opportunity in Google Voice/Blended Support where I can resolve customer queries, follow processes, maintain accurate documentation, and support fast-paced BPO operations.

I've supported research, teaching, and HR activities by communicating with stakeholders, clarifying incomplete information, maintaining accurate records, and preparing reports. My data-analysis work included validating datasets, building reports and dashboards, and automating reporting to reduce estimated manual processing time by approximately 30%.

I'm seeking a Process Executive opportunity in Google Voice/Blended Support, where I can apply clear English and Hindi communication, active listening, customer query handling, documentation, and process adherence. I bring a customer-focused approach to resolving information gaps, managing multiple deadlines, and handling confidential information responsibly.

Experience

Work history, roles, and key accomplishments

Research Assistant / Student Researcher

Undergraduate & Graduate Research

Communicated with participants and stakeholders to collect information and clarify incomplete details. Maintained accurate records and prepared reports and presentations for different audiences.

Communication Skills Data Analysis Documentation Reporting Excel Active Listening Problem Solving

HR Intern / Freelancer

Unknown

Communicated with candidates and stakeholders to collect information and follow up on pending details. Maintained organized records and documentation while handling confidential information responsibly.

Communication Skills Coordination Documentation Confidentiality Follow up Report Preparation

Data Analysis

Undergraduate & Graduate Research

Reviewed and validated data for accuracy and consistency across multiple datasets. Prepared reports and dashboards to support decision-making and automated reporting activities, reducing manual processing time by approximately 30%.

Data Validation Reporting Dashboarding Excel Data Analysis Automation

Primary Teacher & Instructional Designer

Unknown

Communicated with students, colleagues, and stakeholders, explaining information clearly and adapting communication to the audience. Handled multiple activities, maintained records, and resolved day-to-day issues through active listening and problem-solving.

Communication Skills Active Listening Problem Solving Record keeping Collaboration Time Management