At Conduent, I answered questions about SNAP and Medicaid applications, eligibility, renewals, documentation, and case status. I also helped callers through difficult circumstances by building rapport and offering reassurance.
My call QA scores were regularly above 95%, and my FCR and survey results stayed in high ranges month to month. I resigned in March 2025 because I needed to continue caregiving for family members.
At Nordstrom, I worked in logistics, first maintaining stockroom organization and inventory accuracy, then joining the web fulfillment team. I found, prepared, packed, and shipped online orders; the team placed #1 in the region for most years.
