Miss Camilla Mulbocus

Providing exceptional customer service to external customers, handling inquiries and issue resolution while supporting the sales team with administrative tasks. Responsible for preparing sales reports and managing client expectations to maintain relationships.

Served as the first point of contact for high-volume emails and support calls, handling complex ticketing issues and member retention. Resolved complaints and provided information on events while promoting Kew's research and sustainability efforts.

Front of house position verifying tickets and managing visitor flow. Handled cash transactions and in-person complaints while promoting memberships and providing information about the gardens.

Managed incoming queries via phone, email, and online chat, providing product information and resolving complaints. Assisted with training new staff and improving standard response emails.

Contacted clients to discuss diabetic meters and offered upgrades. Updated client databases and assisted with meter setup, successfully meeting targets.

Handled incoming queries from clients, processed orders, and managed refunds. Assisted marketing by promoting the organization at events.

Activities and societies: Created online video guides for recruiters and trained new staff members on role responsibilities.

Providing exceptional customer-oriented service to external customers, handling client inquiries and issue resolution while updating the in-house CRM. Responsible for administrative support to the sales team and preparing sales reports.

Activities and societies: Promoted social media channels, raised awareness of Kew's research and projects, and served as the sustainability champion for the operations department.

Served as the first point of contact for high-volume emails and support calls coming into the main contact routes for RBG, Kew from members/potential members, scientists, researchers, high profile guests. Handled complex ticketing issues, event information, complaints, and queries while ensuring member retention and satisfaction.

Activities and societies: Trained new starters on database use and telephone etiquette.

Dealt with incoming telephone, email, online chat, and Facebook queries, providing product information and handling complaints. Coordinated deliveries and assisted with related queries.

Activities and societies: Successfully met daily and weekly targets.

Contacted existing clients to discuss their current diabetic meter and offered upgrades. Updated client database and ensured receipt of new meters.

Activities and societies: Assisted the marketing department by attending events across the country.

Dealt with incoming queries from existing and new clients via telephone, email, and online chat. Processed orders and performed credit control duties.