Open to opportunities

mishela pali

@mishelapali

Message

Aspiring clinical psychologist with a strong background in customer service.

Albania

Message

What I'm looking for

I am looking for a role that allows me to apply my psychology knowledge while supporting clients in a meaningful way.

I am a recent graduate with a Bachelor's in Psychology from the University of Tirana, where I gained valuable insights into human behavior and developed a keen interest in existential and behavioral psychology. My goal is to become a qualified clinical psychologist, focusing on psychosis-related diagnoses. I believe that understanding the psyche is crucial in helping individuals navigate their challenges.

Throughout my career, I have accumulated diverse experience in customer service roles, including positions as a Server, Sales Agent, and Customer Service Representative. These roles have honed my communication skills, attention to detail, and ability to empathize with clients. Currently, I work as a Payroll Data Entry Specialist, where I manage sensitive information and ensure accurate data entry, demonstrating my organizational skills and commitment to excellence.

Experience

Work history, roles, and key accomplishments

Current

Payroll Data Entry Specialist

Current

SFC

Mar 2024 - Present (1 year 3 months)

Managed caretaker information and linked it to profiles, accurately entering data into necessary sections. Calculated work hours based on clock-ins and clock-outs, adjusting according to authorizations.

Data Entry Payroll Processing Documentation

Service Coordinator

Digital Innovation

Jan 2024 - Mar 2024 (2 months)

Handled incoming customer calls, documented issues, and arranged technician assistance. Coordinated with technicians and managed job updates.

Customer Service Incoming Call Management Technician Coordination Communication

Customer Service Representative

Teleperformance

Aug 2022 - Jan 2024 (1 year 5 months)

Answered incoming customer calls, assisted with inquiries, and maintained key performance indicators. Documented every customer interaction.

Customer Service Documentation Communication

Sales Agent

My Call

Jul 2021 - Oct 2021 (3 months)

Conducted outbound calls to present products to clients, highlighting features and addressing inquiries. Maintained targets and built relationships with prospective clients.

Sales Outbound Calling Product Knowledge Client Relationship Management

Server

Le bon Parfe

Mar 2021 - Jul 2021 (4 months)

Greeted customers and assisted them accordingly, handling cash transactions and registering them in the POS system. Organized the work station to maintain tidiness and prepared food or drinks based on customer requests.

Customer Service

Education

Degrees, certifications, and relevant coursework

University of Tirana

Bachelors in Psychology, Psychology

2019 - 2023

Gained insight into human behaviour, aiding understanding of actions to ease a person's psyche. Developed a strong interest in existential and behavioural psychology, with a background in consulting methods and criminology.