Looking for a job

Sara Korca

@sarakorca

Hi! I’m Sara, an organized and adaptable professional with experience in customer service, administration, psychology, and case management.

Albania

Message

What I'm looking for

I’m looking for a role where I can grow professionally, take on new challenges, and contribute to a supportive and dynamic team. I value opportunities to use my communication, organizational, and problem-solving skills while continuing to learn and develop. I’m particularly interested in positions where I can build a long-term career and make a meaningful contribution to the organization.

I’m a reliable and adaptable professional with experience in customer service, administration, case management, and psychology. I have strong communication, organization, problem-solving, and interpersonal skills, with experience working with clients, managing documentation, handling challenging situations, and coordinating with different teams and institutions.

I’m detail-oriented, responsible, and comfortable working independently or as part of a team. I’m always eager to learn, take on new challenges, and deliver high-quality work while maintaining professionalism and confidentiality.

I’m particularly interested in remote opportunities in customer support, virtual assistance, administrative support, data entry, and related roles where I can use my experience and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Current

Probation Service Specialist

Current

Probation Service Directorate

Feb 2026 - Present (7 months)

Supported the supervision and rehabilitation of individuals under probation, conducting assessments, preparing reports, monitoring compliance with court-ordered measures, and providing guidance to support their reintegration into society.

Case Management Probation Management

Customer Care Specialist

Easy Remoteling

Feb 2025 - Feb 2026 (1 year)

Provided professional customer support through email, assisting customers with inquiries, resolving issues, handling complaints and disputes, and ensuring a positive customer experience. Managed accounts, orders, billing, and service-related requests while maintaining high service standards.

Gorgias Shopify Slack Retool Disputes Coaching Supervision

Child Therapist

Albanian Children Foundation

Jun 2022 - Oct 2024 (2 years 4 months)

Provided individualized therapeutic support to children, developing and implementing treatment plans, monitoring progress, and using evidence-based techniques to support emotional, behavioral, and developmental needs. Collaborated with families and professionals to promote children’s overall well-being and development.

Child Therapy ABA Therapy Supervision IEP Development

Customer Service Specialist

We Are Fiber

Oct 2021 - Jun 2022 (8 months)

Handled customer inquiries through phone, email, and chat, providing timely solutions and resolving complaints, account, order, and service-related issues. Maintained accurate records, collaborated with internal teams, and ensured a professional and positive customer experience.

Zendesk Shopify Slack Email Support Online Chat Support

Customer Service Specialist

Alba Call Company

Oct 2019 - Oct 2021 (2 years)

Provided customer care support for NET-A-PORTER customers via phone, email, and chat, assisting with orders, deliveries, returns, and product-related inquiries. Handled disputes and faulty-item cases, processed customer requests through Shopify, and collaborated with internal teams to ensure efficient resolutions and a high-quality customer experience.

Email Support Online Chat Support Phone Support Salesforce Zendesk Quality Assurance

Education

Degrees, certifications, and relevant coursework

University of Tirana

Master of Science, Clinical Psychology

2019 - 2021

Grade: 9.4

Master’s degree in Clinical Psychology, with academic and practical training in psychological assessment, clinical intervention, counseling, and mental health support. Developed skills in case conceptualization, therapeutic techniques, research, and evidence-based psychological practices.

University of Tirana

Bachelor Degree, Psychology

2016 - 2019

Grade: 9.7

Bachelor’s degree in Psychology, providing a strong foundation in psychological theory, human behavior, research methods, psychological assessment, and basic counseling and intervention techniques. Developed strong analytical, communication, and interpersonal skills through academic and practical training.