At The Hay-Adams HOTEL 5*, I led daily Rooms Division operations and served as Manager on Duty, overseeing hotel operations during assigned shifts.
I handled operational decisions, guest concerns, and emergencies, and coordinated with Housekeeping, Engineering, Food & Beverage, and other departments to support seamless operations.
At HOTUSA Group, I supported strategic pricing and distribution management and analyzed hotel performance, market trends, and opportunities using revenue management tools and Excel.
My experience also includes supporting Front Desk, reservations, VIP preparation, Housekeeping, and events at ROYAL HIDEAWAY CORALES RESORT 5* GL, and managing check-in/check-out and guest requests at HOTEL CATALONIA CATEDRAL 4*.
