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Reshma Ragoonanan

@reshmaragoonanan

General management and operations leader in hospitality and financial services; improved room revenue by 20% at Royal St. Kitts Hotel.

Spain

Message

At Royal St. Kitts Hotel, I served as Front Office, Events & Residences Manager and Acting General Manager, overseeing hotel operations, staffing, budgets, and financial planning. I increased room revenue by 20% through operational and commercial strategies.

At Tech Mahindra / Robotic Data, I manage high-volume recruitment from sourcing through onboarding, alongside ATS records and workforce administration. Across hospitality and other operations roles, I’ve improved processes, supported service standards, and coordinated teams, budgets, and major events.

Experience

Work history, roles, and key accomplishments

Current

Onsite Recruiter & Administrative Coordinator

Current

Tech Mahindra / Robotic Data

Jan 2026 - Present (10 months)

Manage full-cycle recruitment for high-volume hiring campaigns, from sourcing and screening through onboarding. Partner with hiring managers to identify workforce requirements and deliver recruitment solutions within established deadlines.

Recruitment ATS Onboarding Candidate Engagement Reporting Compliance Documentation

Executive Administration Manager

FSE – Financial Services Enterprise

Jan 2025 - Dec 2025 (11 months)

Oversaw administrative and operational functions supporting senior leadership and organizational objectives. Streamlined internal processes and reporting systems to improve productivity and workflow efficiency.

Executive Administration Process Optimization Reporting Coordination Documentation

Quality Assurance & Brand Audit Consultant

Ecosure (LRA by Deloitte)

Jan 2023 - Dec 2024 (1 year 11 months)

Managed brand quality audits across multiple business units, ensuring compliance with corporate and global standards. Conducted operational assessments and identified opportunities to improve business performance and service delivery.

Quality Assurance Brand Audits Compliance Operational Assessment Business Improvement

Hospitality Leadership

International Luxury Hotels

Jan 2006 - Dec 2018 (12 years 11 months)

Progressed through increasingly senior positions from Senior Front Desk Associate to Front of House Manager. Led front-office, guest-services, events and operational teams; managed staffing, scheduling, budgets and operational planning.

Front Office Guest Service Events Team Leadership Staffing Budgeting Operational Planning SOP Development Training Programs

Front of House Manager

Spice Island Beach Resort

Dec 2017 - Jul 2018 (7 months)

Directed front-office operations and coordinated with multiple departments to ensure seamless service delivery. Led staff training and development initiatives to strengthen service standards and employee engagement.

Front Office Operations Corporate Trainer Service standards Employee Engagement Guest Experience

Front Office, Events & Residences Manager / Acting General Manager

Royal St. Kitts Hotel

Jun 2015 - Jun 2017 (2 years)

Led full-scale hotel and residences operations, overseeing service delivery, staffing, budgeting and financial planning. Served as Acting General Manager, assuming responsibility for strategic planning, financial oversight and daily business operations.

Hotel Operations Budgeting Financial Planning Strategic Planning Team Leadership Event Coordination VIP Management

Assistant Hotel Manager

Comfort Suites Grand Cayman

Jul 2014 - Jun 2015 (11 months)

Supported overall hotel operations and the achievement of service and financial objectives. Implemented improvements to compliance and operational processes, contributing to a 98% inspection rating.

Hotel Operations Compliance Process Improvement Operational Efficiency