Nicolás Maldonado
@nicolsmaldonado
I lead hospitality operations, improving profitability, guest satisfaction, and scalable growth.
SpainWhat I'm looking for
I'm currently leading operations at AG DUX Investments, overseeing a growing hospitality business that expanded from one to three hostels. I manage multidisciplinary teams, operational crises, pricing, revenue management, and B2B group sales.
I increased profitability by 15% by implementing reservation software and CRM, while building cross-department collaboration and optimizing processes. My work spans more than 200 hostel beds, cafeterias, and a luxury property.
I've also delivered guest service at Holiday Inn by IHG and Swissôtel Quito, managed reservations and fleet-client portfolios at Avis Rent A Car, and founded Espanglish Fun for English teaching and corporate sales. I bring a practical, data-informed approach grounded in perseverance, integrity, and excellence.
Experience
Work history, roles, and key accomplishments
General Manager
AG DUX Investments
Apr 2023 - Present (3 years 5 months)
Led a multidisciplinary team, contributing to the expansion of the company from 1 to 3 hostels. Increased profitability by 15% through the implementation of reservation software and CRM, and managed operational crises.
Founder & Teacher
Espanglish Fun
Jan 2020 - Present (6 years 8 months)
Provided English classes and tutoring, subcontracting teachers. Handled B2B sales for corporate English and mentored at bilingual institutions.
Front Desk Associate
Holiday Inn by IHG
Nov 2021 - Jan 2022 (2 months)
Provided full guest service at a 4-star hotel, including check-in/out, reservations, and service coordination to ensure an exceptional experience.
Tour Leader & Host
Compassion International
May 2019 - Mar 2020 (10 months)
Coordinated logistics for international tours, provided simultaneous translation, and performed social work.
Reservations Agent
Avis Rent A Car
Aug 2015 - May 2019 (3 years 9 months)
Managed vehicle rental reservations and fleet client portfolio. Handled logistics, mobilization, maintenance, and customer service.
Front Desk Associate
Swisshotel Quito
Nov 2014 - Aug 2015 (9 months)
Provided full guest service at a 5-star hotel, including check-in/out, reservations, and service coordination to ensure an exceptional experience.
Education
Degrees, certifications, and relevant coursework
Universidad de Nebrija
Certificate, Hotel Reception
2024 - 2024
Completed a hotel receptionist course in 2024.
Universidad Técnica Particular de Loja
Bachelor's Degree, Tourism Administration
2019 - 2023
Pursued a degree in Tourism Administration from 2019 to 2023.
Colegio Privado Henry Becquerel
High School Diploma, General Studies
Earned a bilingual high school diploma.
FEMXA
Certificate, Artificial Intelligence and Big Data
2026 - 2026
Completed a course on AI and Big Data in 2026.
Miami Beach Senior High
High School Diploma, Cultural Exchange
Participated in a cultural exchange program.
Casa Humboldt – Goethe Institut
Certificate, German Language
Completed an intensive German course with an academic exchange scholarship in Dresden, Germany.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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