You're targeting the Customer Service & Dispatch Coordinator role for a U.S.-based home services business focused on HVAC, plumbing, and electrical services.
Miriam Mburugu
@miriammburugu
Logistics Manager | Senior Virtual Assistant | Operations & Dispatch Specialist | Strategic Administrator Driving Efficiency & Remote Team Success.
What I'm looking for
With over 10 years of experience spanning logistics, academic administration, and entrepreneurship, I bridge the gap between high-level strategy and operational execution. My expertise lies in optimizing workflows and leading initiatives that drive efficiency in multinational and diverse environments. I bring a unique blend of creative problem-solving and analytical rigor to support business continuity, excelling in both remote and on-site settings to deliver impactful results.
Experience
Work history, roles, and key accomplishments
Logistics Manager
Bluechip Maintenance
Feb 2022 - Sep 2025 (3 years 7 months)
Coordinated daily dispatch schedules and work orders for 20+ technicians, increasing job completion rates and minimizing client wait times; managed 50+ inbound client interactions daily and produced 15 weekly/monthly operational reports for senior management.
Head of Fashion & Exams
Evelyn College of Design
Jan 2011 - Apr 2025 (14 years 3 months)
Managed examination logistics and academic schedules for three departments with zero scheduling conflicts; established an internship program placing 100+ students with 30+ organizations and maintained confidential records for 300+ students.
Creative Director
Kai Trendz Bridal Design
Feb 2016 - Dec 2021 (5 years 10 months)
Founded and directed a bespoke bridal brand, delivering 50+ custom garments and managing end-to-end design-to-production, client acquisition, and supplier sourcing resulting in strong referral-based growth.
Head of Examination Office
Evelyn College of Design
Jun 2018 - Dec 2020 (2 years 6 months)
Coordinate with staff and external agencies on exams, coursework, and assessment protocols. Create internal exams schedules and submit accurate exam data within deadlines. I process and issue exam results, store exam papers securely, and update database systems.
Head of Fashion Department
Evelyn College of Design
Jun 2018 - Dec 2020 (2 years 6 months)
Communicate with the principal and other stakeholders, oversee the academic work and resources of the department, ensure quality standards and best practices, review and update the curriculum and materials.
Head of Internship Office
Evelyn College of Design
Jun 2018 - Dec 2020 (2 years 6 months)
Help students find and benefit from internships that match their majors and goals. Collaborate with faculty and departments to promote and evaluate internship opportunities. Provide guidance and support for students' career development and internship success.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Arts, Design
2010 - 2014
Studied principles and techniques of design, likely with a focus on fashion design, garment production, and sketching.
Sacred Heart Kyeni High
Kenya Certificate of Secondary Education, Secondary Education
2006 - 2009
Completed secondary education curriculum, preparing for national examinations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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