Open to opportunities

Monicah Mutua

@monicahmutua

Message

I lead operations, client success, sales coordination, and project delivery for customer-focused businesses.

Kenya

Message

What I'm looking for

I'm seeking a high-growth remote organization where I can apply operations, client success, sales coordination, project delivery, reporting, and process-improvement experience.

At Fahari Homes Furnishings, I lead end-to-end operations across procurement, budgeting, logistics, scheduling, vendor management, and customer delivery for more than 100 concurrent projects.

I've managed the full customer journey from consultation and customized quotations through delivery and after-sales support. By negotiating with suppliers, coordinating artisans and installers, and resolving operational bottlenecks, I've achieved 8% procurement cost savings, a 98% project completion rate, and approximately 40% repeat business.

Previously, I coordinated furniture orders at Ngengi Furniture, supporting production schedules, procurement planning, logistics, and client issue resolution. I also strengthened data quality at HF Group and founded Kahtua Collection, where I managed leather handbag production, e-commerce marketing, fulfillment, and a small artisan network.

I'm focused on bringing practical operations, client success, sales coordination, reporting, and process-improvement experience to a high-growth remote organization.

Experience

Work history, roles, and key accomplishments

Current

Sales & Operations Manager

Current

Fahari Homes Furnishings

Jan 2021 - Present (5 years 7 months)

Direct end-to-end business operations, procurement, budgeting, logistics, scheduling, vendor management, and customer operations, ensuring efficient, high-quality service delivery across 100+ concurrent projects. Manage the complete customer journey from initial consultation and solution recommendation through quotation, delivery, and after-sales support, ensuring a positive experience at every st

Operations Management Budget Management Scheduling Management Project Coordination Stakeholder Management Process Improvement Cross Functional Collaboration Workflow Optimization Customer Operations Vendor Management Procurement and Purchasing Continuous Improvement Problem Solving Google Workspace Canva Zoom Microsoft Teams Customer Relationship Management

Operations Coordinator

Ngengi Furniture

Jul 2020 - Jan 2021 (6 months)

Coordinated customer orders from quotation through production, logistics, and final delivery. Managed project schedules for active customer orders, ensuring production timelines were met.

Project Coordination Scheduling Vendor Management Procurement Documentation Customer Service Cross Functional Collaboration Process Improvement

Data Entry Clerk

HF Group (HFC Bank)

Mar 2020 - Jun 2020 (3 months)

Entered and verified high volumes of customer data, maintaining 99%+ accuracy. Maintained confidential records in compliance with organizational policies.

Data Entry Data Verification Confidentiality Reporting Administrative Support Data Quality

Founder | Creative Director

Kahtua Collection

May 2019 - Feb 2020 (9 months)

Founded and led a handmade leather handbag brand, overseeing production, quality control, and end-to-end project workflows from design through distribution. Developed online marketing and e-commerce strategies that grew sales and expanded customer reach.

entrepreneurship Product Development Quality Control Project Management Marketing E Commerce Sales Team Coordination Customer Relationship Management

Finance Outreach Intern

Aga Khan University Hospital

Apr 2018 - Jul 2018 (3 months)

Processed banking transactions across multiple outreach branches, maintaining financial accuracy. Posted supplier invoices and completed M-Pesa reconciliations using the Scala accounting system.

Banking Operations Financial Transactions Invoice Processing Reconciliations Accounting Systems Financial Reporting Documentation