Levi Solano
@levisolano
I lead BPO sales and operations teams to improve conversion, productivity, quality, and customer experience.
Costa RicaWhat I'm looking for
I've led sales operations for Goldman Sachs, Verizon Wireless, and AT&T, driving telephone-sales conversion, productivity, quality, and adherence to commercial targets.
As Operations Manager at ECOLAF SOLUCIONES LTDA, I plan daily operations, lead technical and operational staff, monitor KPIs and costs, coordinate suppliers, and keep projects and services on schedule.
I use coaching, performance tracking, action plans, and daily team communication to strengthen sales execution, customer experience, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Supervisor de Ventas
Concentrix
Mar 2023 - May 2024 (1 year 2 months)
Lideré un equipo de ventas telefónicas para Goldman Sachs, enfocado en la promoción y colocación de tarjetas de crédito, asegurando el cumplimiento de objetivos individuales y grupales. Monitoreé KPIs como conversión, productividad y calidad, y realicé coaching y planes de acción para mejorar el desempeño.
Education
Degrees, certifications, and relevant coursework
Universidad San Marcos
Technical Certification, Project Management
Currently pursuing a technical certification in project management.
Instituto Jiménez
High School Diploma, General Education
1999 -
Completed high school education (Bachillerato en Educación Media) in January 1999.
Cisco Tech Academy
Cisco CCNA, Networking
Completed Cisco CCNA certification in November 2019.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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