Open to opportunities

Bryan Roman

@bryanroman

Business Analyst and software-focused engineering student improving operations, compliance, and decision-making through data.

Costa Rica

Message

What I'm looking for

I’m looking for a role where I can combine data analysis, process improvement, and software development to reduce risk, improve operational workflows, and collaborate with stakeholders to deliver measurable results.

I’m a Computer Systems Engineering student building my next career step with a business- and software-focused mindset. I bring hands-on experience in compliance validation, operational risk mitigation, and cross-functional collaboration.

In my Junior Business Analyst role, I conducted compliance audits and SOX validation to identify operational inconsistencies and mitigate risk. I analyzed supplier and pricing data to detect process gaps and improve policy compliance.

Earlier, I supported Amazon Selling Partners by troubleshooting technical and account-related issues, analyzing seller problems, and improving operational efficiency. I also taught English and delivered hands-on robotics and drone programming instruction, developing structured learning plans that strengthened communication, coding, and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Junior Business Analyst

Mphasis / HP

Nov 2025 - Feb 2026 (3 months)

Conducted compliance audits and SOX validation to identify operational inconsistencies and mitigate risk. Analyzed supplier and pricing data and collaborated with cross-functional stakeholders to resolve escalations and improve workflows.

Compliance Audits Risk Mitigation Data Analysis Process Improvement Policy Compliance

Selling Partner Support

Amazon

Apr 2024 - Jan 2025 (9 months)

Supported Amazon selling partners by troubleshooting technical, operational, and account-related issues via phone and email in high-volume environments. Analyzed seller issues to identify process gaps and improve operational efficiency while following internal policies.

Customer Support Technical Troubleshooting Operational Support Account Related Issues Operational Efficiency

English Professor & Drone Instructor

Universidad de Costa Rica

Jan 2019 - Dec 2023 (4 years 11 months)

Delivered instruction in English, robotics, programming fundamentals, and drone technologies through Universidad de Costa Rica’s Educación Continua program. Planned and implemented structured learning plans and evaluations using hands-on projects and technology-driven learning tools.

English Instruction Robotics Education Curriculum Planning Instructional Activities Evaluation Instructional Support

Training Specialist / Customer Service

Amazon

Jun 2020 - Mar 2022 (1 year 9 months)

Worked across multiple roles at Amazon supporting customer needs and onboarding new team members. Developed structural learning activities, coaching materials, and action plans to improve team productivity, communication, and performance outcomes.

Customer Service Onboarding Team Productivity Improvement Training Support

Education

Degrees, certifications, and relevant coursework

Universidad de Costa Rica

Bachelor of Science (B.Sc.), Business Informatics

2022 -

Pursuing a B.Sc. in Business Informatics, expected to graduate in December 2026.

Universidad Fidelitas

Bachelor of Science (B.Sc.), Business Informatics

2024 -

Pursuing a B.Sc. in Business Informatics. Also pursuing a B.Sc. in Computer Science, expected to graduate in December 2026.

Universidad de Costa Rica

Bachelor’s Degree in Teaching English as a Second or Foreign Language (TESL/ESL Instructor), Teaching English as a Second/Foreign Language (TESL/ESL)

2017 - 2020

Completed a Bachelor’s degree in Teaching English as a Second or Foreign Language (TESL/ESL). Completed a Sociocultural Internship at the University of the West Indies (UWI) in Jamaica in 2019, supporting education projects for vulnerable populations.

Colegio Vocacional de Artes y Oficios de Cartago (COVAO)

Automotive Mechanic Technician, Automotive Mechanics

2014 - 2016

Completed a Technical Degree as an Automotive Mechanic Technician. Completed professional internships at Mercedes-Benz, Eurobus, and Geotrack, including six months of professional experience.