Open to opportunities

Mirela M Cramer

@mirelamcramer

Message

Dedicated call center operator with expertise in sales and customer service.

Italy

Message

What I'm looking for

I seek a dynamic role that allows for growth and creativity, ideally in AI or customer service.

I'm a passionate professional with experience in outbound call center operations, where I've honed my skills in sales and customer engagement. My role involved effectively communicating product information, persuading customers, and achieving sales targets, which has equipped me with a strong foundation in negotiation and customer relations.

Currently, I am expanding my expertise as a Freelance AI Training Specialist, where I apply my analytical skills and creativity to enhance AI training processes. My educational background in scientific studies and ongoing law degree at the University of Foggia further enrich my understanding of complex concepts, making me a versatile candidate in various fields.

Experience

Work history, roles, and key accomplishments

Current

Freelance AI Training Specialist

Current

Outlier AI

Mar 2024 - Present (1 year 4 months)

Currently working as a Freelance AI Training Specialist. This role involves specialized training in artificial intelligence.

AI Training Data Annotation Machine Learning Natural Language Processing Data Analysis

Outbound Call Center Operator

TRAMA PARTNERSHIP SRL

Jan 2022 - Dec 2024 (2 years 11 months)

Conducted outbound calls for sales of goods and services, adhering to scripts. Presented contractual and commercial information on additional services, offers, and active promotions. Persuaded clients to finalize sales and achieve targets.

Outbound Sales Sales Scripting Negotiation CRM Software

Barista

Jan 2020 - Dec 2021 (1 year 11 months)

Provided excellent customer service in a fast-paced environment. Prepared and served a variety of beverages and food items.

Customer Service Inventory Management Food Safety

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Foggia

Laurea in Giurisprudenza, Law

2019 -

Currently pursuing a degree in Law at the University of Foggia. The curriculum focuses on legal principles and their application.

EIPASS

Certificazione EIPASS 7 Moduli, Information Technology

2019 - 2019

Obtained the EIPASS 7 Modules certification, demonstrating proficiency in various computer skills. This certification enhanced digital literacy and practical application of software.