Mirela M CramerMC
Open to opportunities

Mirela M Cramer

@mirelamcramer

Dedicated call center operator with expertise in sales and customer service.

Italy
Message

What I'm looking for

I seek a dynamic role that allows for growth and creativity, ideally in AI or customer service.

I'm a passionate professional with experience in outbound call center operations, where I've honed my skills in sales and customer engagement. My role involved effectively communicating product information, persuading customers, and achieving sales targets, which has equipped me with a strong foundation in negotiation and customer relations.

Currently, I am expanding my expertise as a Freelance AI Training Specialist, where I apply my analytical skills and creativity to enhance AI training processes. My educational background in scientific studies and ongoing law degree at the University of Foggia further enrich my understanding of complex concepts, making me a versatile candidate in various fields.

Experience

Work history, roles, and key accomplishments

TS

Outbound Call Center Operator

TRAMA PARTNERSHIP SRL

Jan 2022 - Dec 2024 (2 years 11 months)

Conducted outbound calls for sales of goods and services, adhering to scripts. Presented contractual and commercial information on additional services, offers, and active promotions. Persuaded clients to finalize sales and achieve targets.

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Foggia logoUF

Università degli Studi di Foggia

Laurea in Giurisprudenza, Law

2019 -

Currently pursuing a degree in Law at the University of Foggia. The curriculum focuses on legal principles and their application.

EIPASS logoEI

EIPASS

Certificazione EIPASS 7 Moduli, Information Technology

2019 - 2019

Obtained the EIPASS 7 Modules certification, demonstrating proficiency in various computer skills. This certification enhanced digital literacy and practical application of software.

HS

High School

Diploma di Maturità Scientifica, Scientific Studies

2012 - 2017

Achieved a scientific high school diploma in Italy. This qualification provided a strong foundation in scientific subjects.

Tech stack

Software and tools used professionally

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Mirela M Cramer - Freelance AI Training Specialist - Outlier AI | Himalayas