Mirela M Cramer
@mirelamcramer
Dedicated call center operator with expertise in sales and customer service.
What I'm looking for
I'm a passionate professional with experience in outbound call center operations, where I've honed my skills in sales and customer engagement. My role involved effectively communicating product information, persuading customers, and achieving sales targets, which has equipped me with a strong foundation in negotiation and customer relations.
Currently, I am expanding my expertise as a Freelance AI Training Specialist, where I apply my analytical skills and creativity to enhance AI training processes. My educational background in scientific studies and ongoing law degree at the University of Foggia further enrich my understanding of complex concepts, making me a versatile candidate in various fields.
Experience
Work history, roles, and key accomplishments
Freelance AI Training Specialist
Outlier AI
Mar 2024 - Present (1 year 4 months)
Currently working as a Freelance AI Training Specialist. This role involves specialized training in artificial intelligence.
Outbound Call Center Operator
TRAMA PARTNERSHIP SRL
Jan 2022 - Dec 2024 (2 years 11 months)
Conducted outbound calls for sales of goods and services, adhering to scripts. Presented contractual and commercial information on additional services, offers, and active promotions. Persuaded clients to finalize sales and achieve targets.
Barista
Barista
Jan 2020 - Dec 2021 (1 year 11 months)
Provided excellent customer service in a fast-paced environment. Prepared and served a variety of beverages and food items.
Education
Degrees, certifications, and relevant coursework
Università degli Studi di Foggia
Laurea in Giurisprudenza, Law
2019 -
Currently pursuing a degree in Law at the University of Foggia. The curriculum focuses on legal principles and their application.
EIPASS
Certificazione EIPASS 7 Moduli, Information Technology
2019 - 2019
Obtained the EIPASS 7 Modules certification, demonstrating proficiency in various computer skills. This certification enhanced digital literacy and practical application of software.
High School
Diploma di Maturità Scientifica, Scientific Studies
2012 - 2017
Achieved a scientific high school diploma in Italy. This qualification provided a strong foundation in scientific subjects.
Availability
Location
Authorized to work in
Job categories
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