Mattia Lorico
@mattialorico
Experienced AI data trainer with a background in customer service.
What I'm looking for
As an Advanced AI Data Trainer at Invisible Technologies, I am passionate about harnessing the power of artificial intelligence to create engaging and effective conversational models. My journey began in customer service, where I honed my skills in communication and problem-solving while working with major companies like Telus International and Concentrix. This experience has equipped me with a unique perspective on user experience and the importance of addressing customer needs.
In my current role, I focus on developing and training large language models, implementing natural language processing techniques to enhance chatbot functionality. My attention to detail and creativity allow me to produce diverse prompts and rigorously test the model's capabilities. I am dedicated to continuously improving AI interactions, ensuring they are as human-like and effective as possible.
Experience
Work history, roles, and key accomplishments
Advanced AI Data Trainer
Invisible Technologies
Apr 2024 - Present (1 year 1 month)
Currently creating a series of conversations to train a large language model. Implementing natural language processing models to enhance chatbot functionality, producing prompts, and testing the model's capabilities.
Customer Service Representative
Telus International
Jun 2022 - Oct 2022 (4 months)
Provided customer support for a major video game company, handling account recoveries, transactions, and resolving gameplay issues efficiently.
Customer Service Representative
Concentrix
Mar 2022 - Apr 2022 (1 month)
Managed incoming calls and emails in a fast-paced environment, resolving customer complaints and providing product information to enhance the shopping experience.
Customer Service Representative
Sella & Mosca
Oct 2018 - Oct 2021 (3 years)
Provided customer service support, managing inquiries and resolving issues efficiently in a busy environment.
Education
Degrees, certifications, and relevant coursework
Technical Commercial Institute
High School Diploma, General Education
Completed a high school diploma with a focus on commercial and technical subjects, providing a solid foundation for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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