Synthia Iman Wela
@synthiaimanwela
I build customer trust and resolve financial-service needs through over five years in banking.
IndonesiaWhat I'm looking for
I've supported customers across PT OCBC NISP Tbk, PT Bank CTBC Indonesia, and PT Bank Mayapada International, handling financial-service needs with a focus on trust and satisfaction.
As a Service Advisor at PT OCBC NISP Tbk, I processed account openings and closures, handled cash and non-cash transactions, resolved financial-service issues, and offered bank products.
At PT Bank CTBC Indonesia and PT Bank Mayapada International, I managed TT, SKN-RTGS, foreign-exchange, reporting, and customer problem-solving while recommending appropriate products and services.
I'm eager to keep learning in technology, communication, and business, building on my business administration background, digital marketing course, and customer-service experience.
Experience
Work history, roles, and key accomplishments
Service Advisor
PT Bank CTBC Indonesia
Jan 2021 - Dec 2022 (1 year 11 months)
Processed account openings and closures, handled financial service issues, and offered bank products to customers. Served customers for cash and non-cash transactions and prepared end-of-day reports.
Education
Degrees, certifications, and relevant coursework
President University
Bachelor of Business Administration, Business Administration
2015 - 2019
Grade: 3.6 / 4.0
Pursued a Bachelor of Business Administration degree, achieving a GPA of 3.6 out of 4.0.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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