Herastu Rizka Widorini

Operated an online shop on Tokopedia, coordinating with resellers and maintaining an 80% customer retention rate through excellent service.

Managed daily operations to maintain high productivity levels while actively listening to customers and resolving issues, achieving a 95% NPS and sustaining a 30% monthly retention rate.

Expanded the client base through proactive networking and personalized financial portfolio services, successfully resolving client issues and reducing escalations by 15%.

Monitored transactions across multiple branches to ensure regulatory compliance and recommended operational improvements to enhance daily procedures.

Managed credit evaluations for over 30 clients weekly, ensuring regulatory compliance and conducting in-depth analysis of credit files.

Administered forex and remittance transactions while providing analysis reports for management to support decision-making.

Managed data performance portfolios and oversaw marketing staff assessment for decision-making management reviews across 25 branches.

Prepared reports on outstanding credit and managed cash flow forecasts for SME loans, ensuring financial accuracy.

Reviewed and validated new credit documents weekly, ensuring compliance with underwriting standards and maintaining customer files.

Promoted consumer lending products and built new customer relationships to enhance sales performance.

Recruited and coached new Avon dealers, achieving increased team sales through effective training and support.

Completed a Remote Virtual Assistant Course, focusing on skills necessary for effective remote work and virtual assistance.

Participated in the Officer Development Program, which provided training and development for banking professionals.