BelJ Store
@beljstore
I resolve high-volume banking inquiries through accurate chat and email support.
IndonesiaWhat I'm looking for
At PT Bank Rakyat Indonesia Tbk, I resolved 150+ daily customer inquiries about accounts, loans, cards, and mobile banking through chat, email, and in-person support.
I processed deposits, withdrawals, and fund transfers with 99.9% accuracy, balanced daily cash operations with zero discrepancies, and protected sensitive customer data through KYC, anti-fraud, and banking compliance practices.
I'm seeking a remote, full-time night-shift customer support role focused on chat and email support.
Experience
Work history, roles, and key accomplishments
Customer Service Officer & Teller
PT Bank Rakyat Indonesia Tbk
Jan 2018 - Dec 2022 (4 years 11 months)
Processed cash transactions with 99.9% accuracy and resolved 150+ customer inquiries daily via chat, email, and in-person. Ensured compliance with KYC, anti-fraud, and data privacy regulations.
Education
Degrees, certifications, and relevant coursework
Universitas Airlangga
Bachelor of Management, Management
Graduated with a Bachelor's degree in Management from the Faculty of Economics and Business.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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