Miracle Chinyere
@miraclechinyere
Customer Success Manager driving retention with data-driven programs and strong client relationships.
NigeriaWhat I'm looking for
I am a detail-oriented Customer Success Manager with four years of experience improving retention through data-driven retention programs and customer health scoring models.
At Allianz Australia I managed a diverse portfolio of corporate and individual insurance customers, conducting policy reviews and strategic business discussions to strengthen engagement and drive renewals.
Previously, I led customer experience initiatives at Renmoney MFB across digital lending, savings, and support channels, managed a team of service agents, and optimized onboarding and collections communications.
I combine CRM proficiency (Microsoft Dynamics 365, Teamgate, HubSpot), strong communication and negotiation skills, and practical experience running outbound campaigns to reduce churn and expand account value.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Allianz Australia
Feb 2024 - Aug 2025 (1 year 6 months)
Managed a diverse portfolio of corporate and individual insurance customers, decreasing churn through data-driven retention programs and regular policy reviews that improved renewals and client engagement.
Customer Experience Manager
Renmoney MFB
Jun 2022 - Dec 2023 (1 year 6 months)
Oversaw end-to-end customer experience for digital lending and savings, led journey mapping to optimize onboarding and collections, and managed a team of agents to improve service quality and satisfaction.
Outbound Officer
Guardian Newspaper
May 2020 - Apr 2022 (1 year 11 months)
Managed outbound call campaigns, collected customer feedback, and tracked KPIs such as call volume and conversion to inform product and service improvements.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor of Science, Unknown
Completed a Bachelor of Science degree at Ebonyi State University with coursework relevant to the candidate's professional background.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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