Open to opportunities

Minoe User

@minoeuser

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Experienced sales associate with a strong background in hospitality.

Philippines

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What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth in customer service and sales.

With 12 years of experience in the hospitality industry, I bring a comprehensive background across reservations, customer service, OTA bookings, meetings and events, and sales support. I am known for being detail-oriented, efficient, adaptable, and eager to learn—qualities that help me thrive in dynamic environments and deliver exceptional service and support.

Currently, as a Sales Associate at IHG, I support various RFPs, manage administrative tasks, and facilitate hotel and customer communication. My role involves providing regular sales reports and enabling the Sales Director to drive revenue and market share effectively. My previous positions have equipped me with skills in handling group inquiries, preparing proposals, and managing customer service concerns, all of which contribute to my ability to enhance customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

IHG Americas Sales

Jun 2022 - Present (3 years 1 month)

Supported various RFPs and managed administrative and hotel/customer communications. Provided regular sales reports to enable the Sales Director to drive revenue and market share.

Sales Support Customer Communications Sales Reporting Revenue

Fulfillment Executive

IHG

Jun 2019 - Jun 2022 (3 years)

Managed group and meetings inquiry handling processes, guiding leads through conversion steps. Prepared comprehensive proposals and quotations for clients.

inquiry handling Lead Conversion Quotation Management Meeting Coordination

Best Price Guarantee Specialist

IHG

Dec 2014 - Jun 2019 (4 years 6 months)

Verified the validity of Best Price Guarantee claims and handled escalations as a Senior Case Manager. Conducted case audits and quality assurance, generating daily reports.

Escalation Management Case Auditing Quality Assurance

IHG Rewards Club Customer Service Representative

IHG

Jan 2013 - Dec 2014 (1 year 11 months)

Assisted members and guests with their reservations and IHG Rewards Club account concerns. Provided comprehensive customer service for loyalty program inquiries.

Customer Service Account Management Loyalty Programs Conflict Resolution

Reservation Officer

Baguio Country Club

May 2012 - Dec 2012 (7 months)

Processed and confirmed all reservation requests from members, maintaining detailed reservation history records. Communicated room requests to the Front Desk to ensure fulfillment.

Member Services Record keeping Front Desk Communication

Education

Degrees, certifications, and relevant coursework

University of the Cordilleras

AB Mass Communication, Mass Communication

Grade: Cum Laude

Graduated with honors (Cum Laude) from the University of the Cordilleras, completing a Bachelor of Arts in Mass Communication. The curriculum provided a strong foundation in communication theories and practices.