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Minerva Garcia

@minervagarcia1

Message

I lead sales, retention, and onboarding teams that protect revenue and strengthen customer relationships.

United States

Message

What I'm looking for

I'm looking to lead sales, retention, or customer lifecycle teams where I can use performance data, coaching, and cross-functional execution to improve conversion, protect revenue, and strengthen long-term customer value.

At Travel + Leisure Co., I lead Owner Onboarding for a high-volume sales organization, improving post-sale engagement, retention, contract accuracy, and issue resolution. I partner with executive sales leadership to turn KPI, rescission, and retention trends into targeted revenue-protection strategies.

I've led sales and operations across hospitality, real estate, and luxury retail, including raising occupancy from 74% to 94.8% for a $70M luxury community. I build high-performing teams through coaching, sales enablement, reporting, and customer-focused execution.

Experience

Work history, roles, and key accomplishments

Current

Owner Onboarding Manager

Current

Travel + Leisure Co.

May 2025 - Present (1 year 4 months)

Lead the Owner Onboarding function for a high-volume sales organization, directing team performance, post-sale engagement, customer retention, contract accuracy, and issue resolution. Partner with executive leadership to analyze sales and retention KPIs, implement targeted strategies, and build Power BI and Oracle reporting.

Power BI Oracle Sales Leadership Customer Retention KPI Analysis Cross functional Leadership Executive Reporting Process Improvement

Owner Onboarding Representative

Travel + Leisure Co.

Jan 2024 - May 2025 (1 year 4 months)

Managed personalized post-sale onboarding and contract reviews, using consultative communication and proactive issue resolution to reinforce purchase confidence and reduce cancellations. Produced Power BI and Oracle reporting to identify retention and performance trends.

Power BI Oracle Customer Retention Consultative Communication Issue Resolution Reporting

Frontline Sales Representative / Discovery Sales Representative

Travel + Leisure Co.

Jan 2023 - Jan 2024 (1 year)

Delivered consultative, needs-based sales presentations and guided customers through high-value purchase decisions. Ranked among the Top 5 nationwide for President's Club 2024 and recognized as Top Discovery Sales Representative in San Antonio.

Consultative Selling Sales Presentations Customer Relationship Management Objection Handling

Sales Manager

The Connor Group

Dec 2021 - Dec 2022 (1 year)

Led leasing and sales strategy for a $70M luxury community, increasing occupancy from 74% to 94.8% through performance management, customer acquisition, and disciplined execution. Delivered $22K above NOI while achieving a 21% IRR in the first year.

Sales Strategy Performance Management Customer Acquisition Financial Performance team development

General Manager

Ted Baker London

Nov 2017 - Dec 2021 (4 years 1 month)

Directed sales performance, talent development, and client experience for three individual locations, exceeding sales goals by up to 20%. Achieved the highest clienteling rate in North America at 20% and was named Manager of the Year (2019).

Sales Leadership Talent Development Client Experience Performance Management

Shop Manager

Basler America Inc.

Feb 2015 - Nov 2017 (2 years 9 months)

Launched and managed a luxury retail brand within Bloomingdale's, leading sales, clienteling, merchandising, and day-to-day business performance. Earned Leased Department of the Quarter three times.

Sales Clienteling Merchandising Business Performance