Looking for a job

Mindy Jacobo

@mindyjacobo

Message

I resolve Tier 1 technical issues and support high-volume bilingual customer service operations.

United States

Message

What I'm looking for

I'm looking to apply my Tier 1 technical troubleshooting, bilingual customer support, scheduling, and records-management experience in a fast-paced support environment.

I provide Tier 1 remote IT and administrative support at Primary Transportation, resolving hardware, software, printer, Wi-Fi, account access, and connectivity issues.

I manage high volumes of requests through phone, email, messaging, scheduling, and ticketing systems. I configure user accounts, email, permissions, remote access, and printer setups while documenting and prioritizing service requests.

My background also includes bilingual healthcare support at MAS Medicaid Transportation Management and NYU Langone Health Seaport Orthopedics, where I coordinated appointments, handled member and patient inquiries, maintained records, and helped users navigate systems including Epic.

Experience

Work history, roles, and key accomplishments

Current

Remote IT Support & Administrative Assistant

Current

Primary Transportation

Jan 2021 - Present (5 years 9 months)

Delivered Tier 1 technical and customer support, resolving hardware, software, printer, Wi-Fi, and connectivity issues. Managed high-volume support requests and coordinated daily operations using dispatch and scheduling software.

Technical Support Customer Service Troubleshooting User Account Management Email Configuration Printer Configurations Wi Fi Troubleshooting Remote Support Excel Bilingual English Spanish

Bilingual Call Center Representative/Secretary

MAS Medicaid Transportation Management

Nov 2021 - Mar 2023 (1 year 4 months)

Provided bilingual customer support to 100+ members and healthcare providers daily in a high-volume remote call center. Managed inbound calls, service requests, and account inquiries using internal software platforms.

Bilingual Spanish English Customer Service Call management Scheduling Documentation Medicaid Eligibility Problem Solving Active Listening

FGP Bilingual Secretary

NYU Langone Health Seaport Orthopedics

Jan 2018 - Nov 2021 (3 years 10 months)

Supported patients and medical staff through Epic, managing appointments, messages, documentation, and service requests. Coordinated communication between patients, physicians, and clinical staff to ensure timely issue resolution.

Epic Appointment Scheduling Data Entry Documentation Insurance Verification Bilingual Spanish English Customer Service Healthcare

Education

Degrees, certifications, and relevant coursework

Cliffside Park High School

High School Diploma, General Studies

Completed high school education.

Coursera

CompTIA Security+, Cybersecurity

Completed the CompTIA Security+ certification.

Coursera

Attract & Engage Customers with Digital Marketing, Digital Marketing

Completed the Attract & Engage Customers with Digital Marketing certification.

Borough of Manhattan Community College

Associate of Arts, Theatre

Grade: Summa Cum Laude

Graduated with an Associate of Arts in Theatre, graduating Summa Cum Laude.

Coursera

Foundations of Digital Marketing & E-Commerce, Digital Marketing

Completed the Foundations of Digital Marketing & E-Commerce certification.

Coursera

Google IT Support Professional Certificate, Information Technology

Completed the Google IT Support Professional Certificate, CompTIA Security+, Foundations of Digital Marketing & E-Commerce, and Attract & Engage Customers with Digital Marketing.