AAAshley Alvarado
@ashleyalvarado
IT Customer Support Analyst II with strong troubleshooting experience.
United StatesWhat I'm looking for
I am an IT Customer Support Analyst II with a robust background in troubleshooting hardware and software issues, maintaining IT systems, and providing exceptional user support in fast-paced environments. My experience at Health First has equipped me with the skills necessary to configure and install various computer systems and ensure their optimal performance, consistently meeting service level agreements.
Throughout my career, I have effectively communicated with users and healthcare providers, overseeing the provision of benefits and analyzing claims to ensure accuracy. My attention to detail has allowed me to exceed quality standards while maintaining security protocols to safeguard sensitive information. I thrive on improving processes and enhancing user satisfaction, as evidenced by my work in optimizing registration processes and reducing patient wait times.
With a commitment to advancing my technical knowledge, I am currently pursuing my CompTIA A+ certification. I am eager to leverage my bilingual skills and extensive IT support experience to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
IT Customer Support Analyst I,II
Health First
Jul 2022 - Present (3 years)
Configured and installed PC desktops, laptop computers, and network printers, ensuring desktop environment performance met committed SLAs. Resolved IT support requests, addressing network, hardware, and software issues, while also assisting with password resets and maintaining security protocols.
Claims Examiner I
Health First Health Plans
Feb 2021 - Present (4 years 5 months)
Analyzed and processed UB04 and CMS-1500 claims, ensuring accuracy and member eligibility. Tracked and reported overpayment recovery, improving the refund process and validating benefits applications.
Patient Service Specialist – Surgical Department
Health First
Nov 2019 - Present (5 years 8 months)
Scheduled and pre-registered surgical patients, ensuring accurate data entry and reducing registration time. Provided financial counseling on co-pays, deductibles, and coinsurance, enhancing patient understanding and satisfaction.
Patient Representative/Office Scheduler
Health First Medical Group
Nov 2016 - Present (8 years 8 months)
Delivered exceptional customer service, enhancing patient satisfaction and retention. Managed appointment scheduling, patient chart preparation, and payment processing efficiently.
Receptionist/Administrative Assistant
Virgo Business Centers NT
Aug 2015 - Present (9 years 11 months)
Managed daily office operations, including scheduling, conference room preparation, and phone support. Maintained client information and managed office supplies to ensure seamless operations.
Medical Receptionist
Jamaica Center Rehab
Nov 2012 - Present (12 years 8 months)
Delivered outstanding customer service in a high-volume physical therapy clinic, enhancing patient satisfaction. Managed office supplies, forms, and patient scheduling, ensuring smooth clinic operations.
Education
Degrees, certifications, and relevant coursework
St. Joseph High School
High School Diploma, General Studies
Completed high school education at St. Joseph High School, focusing on core academic subjects to build a foundational knowledge base.
Availability
Location
United StatesAuthorized to work in
Interested in hiring Ashley?
You can contact Ashley and 90k+ other talented remote workers on Himalayas.
Message AshleyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
