Mimidoo Chen

I am a motivated and detail-oriented IT Service Manager Intern with a strong background in overseeing service desk operations. My experience has equipped me with the skills to facilitate timely ticket resolution, ensuring seamless service delivery to business stakeholders. I am proficient in utilizing tools such as Monday.com, Excel, and various communication platforms to enhance productivity and streamline workflows.

Throughout my internship at FMDQ, I monitored service desk operations, coordinated with teams, and supported efficient service processes. My commitment to high service standards has led to significant accomplishments, including improving service efficiency and enhancing stakeholder satisfaction. I take pride in my ability to communicate effectively and collaborate with diverse teams, ensuring that we meet and exceed our service delivery goals.