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MD@morgandaniel
Client-focused IT support professional delivering reliable service management and SaaS onboarding.
NigeriaI am a client-focused IT support and service management professional with over four years of experience delivering dependable remote and on-site support.
I have managed order processing, service provisioning, troubleshooting, and quality assurance while acting as a critical link between customers and technical teams to ensure SLA-aligned outcomes.
My background includes SaaS onboarding, application testing, customer account management, and escalation workflows, with measurable KPI achievement and strong communication skills.
I emphasize empathy, attention to detail, and continuous improvement, driving adoption and satisfaction for retail and corporate solutions while supporting cross-functional collaboration.
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Work history, roles, and key accomplishments
Internet Solution Nigeria
Manage order processing, service provisioning and technical support to ensure timely internet activations and SLA adherence, escalating complex issues and improving service quality.
Vittas International Limited
Sep 2022 - Aug 2024 (1 year 11 months)
Facilitated SaaS onboarding, account and workstation provisioning, tested and tracked application defects, and supported client adoption for POS, payroll and collections solutions.
Spytrac Telematics Services
Jun 2021 - Aug 2022 (1 year 2 months)
Provided help-desk support and device configuration, managed tickets and escalations to meet SLAs, and achieved 85% of KPIs through timely remote and on-site assistance.
Smart Quicks Technologies Limited
May 2017 - Jun 2022 (5 years 1 month)
Handled customer inquiries, analyzed product malfunctions, updated internal databases, and processed orders and returns while escalating technical issues for resolution.
Smiles Communications Limited
May 2013 - Dec 2014 (1 year 7 months)
Responded to customer inquiries across channels, maintained detailed records of interactions, and collaborated with internal teams to resolve escalations promptly.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Computer Engineering
2007 - 2012
Grade: Second Class Upper Division (2:1)
Completed a Bachelor in Computer Engineering with Second Class Upper Division, graduating in the top 10% of the program.
Software and tools used professionally
NigeriaYou can contact Morgan and 90k+ other talented remote workers on Himalayas.
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