At Teleperformance COPA AIRLINES, I handled flight reservations, sales, and booking changes as a Reservations Agent.
I also responded to and resolved PQRS, supporting customers with their requests.
At Teleperformance CEMEX S.A, I registered and managed orders and scheduled and tracked dispatches as a Dispatch Agent.
I used SAP, Excel, and Word in my dispatch work. I studied Business Management at SENA and completed courses in advanced Excel, human resources administration, customer service, and marketing and sales.
