laura alamilla
@lauraalamilla
Impulso ventas, atención al cliente y operaciones administrativas en sectores aeronáutico y tecnológico.
What I'm looking for
He trabajado en Avior Airlines en Colombia y Venezuela, gestionando venta de tiquetes, reservas SABRE, atención presencial, telefónica y digital, caja, proveedores y resolución de conflictos. También representé a la empresa ante organismos públicos y participé activamente en su Centro de Operaciones de Emergencia.
Actualmente apoyo la operación administrativa de Inversiones CKP mediante atención digital a clientes, coordinación de citas y reuniones, proveedores, colaboradores y documentación. Mi experiencia también incluye ventas de servicios tecnológicos, cotizaciones, presupuestos y promoción de productos en redes sociales.
Experience
Work history, roles, and key accomplishments
Asistente Administrativo
Inversiones CKP, C.A
Jan 2020 - Present (6 years 7 months)
Provided administrative support including client service through digital channels, scheduling appointments and meetings, managing suppliers and external collaborators, and maintaining digital archives of company documentation.
Agente de Pasajes
Avior Airlines Colombia
Jan 2018 - Dec 2021 (3 years 11 months)
Sold airline tickets, provided customer service in person and by phone, managed cash and card payments, opened and closed the office, and handled supplier relations.
Asesor Help Desk
Netshop Fulfillment SAS
Jan 2020 - Dec 2020 (11 months)
Commercialized and promoted products, managed social media channels, and provided customer support.
Abogado
Avior Airlines Venezuela
Jan 2014 - Dec 2018 (4 years 11 months)
Represented the company nationally and internationally, handled customer service and conflict resolution, negotiated with internal and external clients, and participated in the airline's Emergency Operations Center and Operational Administrative Committee.
Asistente Legal
Avior Airlines Venezuela
Jan 2011 - Dec 2014 (3 years 11 months)
Served as administrative attorney for Avior Airlines, representing the company before public administration, conducting conciliation acts, resolving conflicts, reviewing files, preparing reports, and assisting in airport operations to enforce General Conditions of Air Transport.
Ventas/Atención al Cliente
Inversiones DAP1212, C.A.
Jan 2008 - Dec 2014 (6 years 11 months)
Provided customer service in person and by phone, prepared quotes and budgets, sold technology services, managed cash and card payments, and handled supplier relations.
Education
Degrees, certifications, and relevant coursework
Universidad Santa María
Bachelor of Laws, Law
2008 - 2014
Completed a law degree at Universidad Santa María in Caracas, Venezuela.
Unidad Educativa Privada Sureste
Bachelor in Humanities, Humanities
1998 - 2003
Completed high school education with a focus on humanities.
Universidad Nacional Experimental Simón Rodríguez
Business Administration
2004 -
Studied Business Administration for six semesters without completing the degree.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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