Carolina Rios

CR

Looking for a job

Carolina Rios

@carolinarios

Organizo información y atiendo clientes con experiencia en software and databases.

What I'm looking for

Busco desafíos y nuevos proyectos donde pueda trabajar en equipo, adaptarme a diferentes situaciones y contribuir al cumplimiento de los objetivos de la empresa.

He atendido clientes en Teleperformance, Emtelco y Concentrix, brindando información clara y respetuosa sobre productos, compras virtuales, vuelos, reprogramaciones y servicios adicionales.

En Onelink revisé documentos enviados por usuarios para aceptarlos o rechazarlos según los procedimientos establecidos.

Realicé mi práctica laboral en Desarrollo de Software y Bases de Datos en TATA Consultancy Services, apoyando la organización y manejo de información con herramientas tecnológicas.

Me motivan los desafíos y nuevos proyectos. Trabajo colaborativamente, me adapto a diferentes situaciones y me enfoco en cumplir los objetivos de la empresa y del equipo.

Experience

Work history, roles, and key accomplishments

TS

Práctica laboral — Desarrollo de Software / Bases de datos

TATA Consultancy Services

Sep 2025 - Mar 2026 (6 months)

Organized and managed information, worked with databases and technological tools, followed procedures and instructions, and collaborated in a team.

Databases Data Management Teamwork Technical Tools

CO

Agente servicio al cliente

Dec 2023 - Feb 2025 (1 year 2 months)

Provided information about airline products, flight rescheduling, and sale of extra services.

Customer Service Airline Industry Sales Communication Skills

EM

Agente servicio al cliente

Emtelco

Jun 2023 - Dec 2023 (6 months)

Provided information about virtual purchases for Grupo Éxito.

Customer Service Ecommerce Communication Skills

ON

Agente BO

Onelink

Oct 2022 - May 2023 (7 months)

Reviewed and accepted or rejected documents submitted by users.

Document Review Data Entry Attention To Detail

TE

Asesora de servicio al cliente

Teleperformance

Sep 2020 - Aug 2021 (11 months)

Provided timely and reliable customer service, addressing all product-related inquiries in a friendly and respectful manner.

Customer Service Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

IG

I.E. San Luis Gonzaga

Bachiller técnico, Contabilización de operaciones comerciales y financieras

Completed secondary education with a technical bachelor's degree specializing in accounting of commercial and financial operations.

CE

CESDE

Técnico laboral, Desarrollo de software

Completed a technical labor degree in software development.

SE

SENA

Curso, Servicio al cliente

Completed a course in customer service.

Tech stack

Software and tools used professionally

Node.js

Google Analytics

React

JavaScript

Python

HTML5

Java

CSS 3

Availability

Looking for a job

Location

Colombia

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Service Software Developer Database Administrator Tier 2 Back Office Agent

Skills

Customer Service Document Review Software Development Database Management Information Management Teamwork Adaptability Working Under Pressure

Interested in hiring Carolina?

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Message Carolina

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