Open to opportunities

Milly Amira

@millyamira

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Dynamic marketing professional driving sales growth and brand visibility.

Kenya

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What I'm looking for

I am looking for a role that fosters creativity, collaboration, and growth opportunities.

I am a dynamic and results-oriented marketing professional with a proven track record of driving sales growth and enhancing brand visibility. My expertise lies in implementing tailored marketing strategies that capitalize on market opportunities and exceed revenue targets. I excel in fostering strong client relationships, ensuring high levels of customer satisfaction, and facilitating seamless communication between stakeholders.

Throughout my career, I have successfully led and motivated teams to achieve excellence in sales performance and operational efficiency. My proficiency in market analysis and competitor monitoring informs strategic decision-making, allowing me to maintain a competitive edge. I am passionate about delivering engaging presentations and ensuring that client needs are met effectively, which has been instrumental in my success in various marketing roles.

Experience

Work history, roles, and key accomplishments

Marketing Officer

Riflo Industries

Jun 2015 - Present (10 years)

Spearheaded sales growth of building products and fostered brand development through strategic marketing initiatives. Acted as the primary liaison between the company and clients, ensuring prompt resolution of inquiries and coordinating timely delivery and installation of systems. Compiled market intelligence reports and monitored competitor activities to refine strategies.

Strategic Marketing Brand Development Sales Growth Customer Relationship Management Project Management Market Analysis Presentation Skills Client Relationship Management

SD Supervisor

Nokia

Nov 2013 - Present (11 years 7 months)

Led the recruitment, training, and support of field representatives, ensuring consistent implementation of Standard Operating Procedures and visual merchandising guidelines. Oversaw the management of field force sales representatives and promoters, optimizing resource allocation to drive sales and brand visibility. Collaborated on and validated training plans for the field force team and retailers

Team Leadership Operations Management Sales Management Standard Operating Procedures

Solutions Representative

Nokia

Jun 2010 - Present (15 years)

Provided solutions and support to clients, demonstrating product features and addressing technical inquiries. Collaborated with internal teams to ensure customer satisfaction and effective problem resolution. Maintained strong client relationships through proactive communication and follow-up.

Customer Service Technical Support Problem Solving Product Knowledge Communication Client Relationship Management

Customer Care Representative

Zain

Sep 2008 - Present (16 years 9 months)

Handled customer inquiries and provided comprehensive support, ensuring high levels of satisfaction. Resolved customer issues efficiently and effectively, maintaining accurate records of interactions. Communicated clearly and professionally with clients to address their needs.

Customer Service Communication Problem Solving Conflict Resolution Data Entry Customer Relationship Management