Open to opportunities

Millicent Mbuthia

@millicentmbuthia

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Experienced Executive Virtual Assistant with a focus on efficiency.

Kenya

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What I'm looking for

I seek a role that values efficiency and offers opportunities for professional growth.

I am Millicent Mbuthia, an Executive Virtual Assistant with over 9 years of experience in enhancing communication flows and improving operational efficiency. My efforts have led to a remarkable 25% decrease in missed deadlines and a 15% increase in project completions ahead of schedule. I take pride in my ability to streamline executive schedules, reducing double bookings by 20% and implementing a digital filing system that has saved 30% of time spent searching for documents.

Throughout my career, I have worked with diverse clients, including foreign candidates in Europe, where I specialize in job search strategies. My role involves conducting thorough research to identify job opportunities, crafting personalized application materials, and maintaining open communication to empower candidates in their job search. My commitment to excellence and attention to detail have consistently resulted in high customer satisfaction rates and improved client retention.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Upwork

Feb 2024 - Present (1 year 4 months)

Managed and streamlined communication flow, resulting in a 25% decrease in missed deadlines and a 15% increase in project completion ahead of schedule. Streamlined executive's schedule, reducing double bookings by 20%, resulting in improved efficiency and on-time meetings.

Communication Scheduling Project Management

Job Search Strategist

Invisible Talent

Nov 2023 - Feb 2024 (3 months)

As a Job Search Strategist specializing in supporting foreign candidates in Europe, my primary role is to streamline and enhance the job search process for clients in the European job market. I conduct thorough research to identify relevant job opportunities across diverse industries in Europe, leveraging my knowledge of the job market and remote work trends.

Job Search Strategies Networking Resume Writing Communication

Virtual Assistant

Independant

Dec 2014 - Jan 2024 (9 years 1 month)

Managed and responded to 100+ customer inquiries per day, leading to a 95% customer satisfaction rate and improved client retention.

Customer Service Customer Satisfaction Customer Retention Communication Data Entry

Cashier Customer Service

Aga Khan University Hospital

Jan 2005 - Dec 2013 (8 years 11 months)

Managed financial transactions and provided exceptional service to patients and visitors. Processed payments, addressed billing inquiries, and ensured accurate record-keeping.

Customer Service Record keeping Payment Processing

Education

Degrees, certifications, and relevant coursework

Kenya School of Monetary Studies

Certificate, Cashiering and Back Office Services

Grade: Pass

Completed a Certificate in Cashiering and Back Office Services. Gained foundational knowledge in financial transactions and back-office operations.

Kenya Polytechnic University

Diploma, Business Administration and Management, General

Grade: Pass

Obtained a Diploma in Business Administration and Management, General. Developed a comprehensive understanding of business principles and management practices.