Susan Jepchumba

I am a dependable Executive & Administrative Virtual Assistant with over five years of hands-on experience supporting operations, communication, and records management in fast-paced environments. I trained as a Virtual Assistant through ALX Africa and bring strong skills in executive support, task coordination, and remote collaboration.

I have provided executive-level administrative support, handled high-volume client communication, maintained organized digital and physical records, and supported senior staff by tracking tasks and ensuring deadlines were met. In my current role I assist customers with online orders, resolve issues, track orders in digital systems, and recruit and train regional sales agents.

I am tech-comfortable with Office 365, Google Workspace, CRM and data entry systems, and virtual communication tools; I am a fast learner of industry-specific tools such as Buildertrend, Houzz, SharePoint, CompanyCam, and Telegram, and I bring strong written and verbal English, multitasking, and follow-up capabilities.