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Miller Sánchez

@millersnchez

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I deploy and support secure remote-work technology, assets, and Google Workspace users.

Colombia

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At Sutherland Global Services, I image, configure, and deploy secure computers for remote employees, coordinate equipment logistics, and manage asset returns through offboarding. I also track inventory, audit asset movements, and analyze weekly performance reporting.

Previously, I supported Google Workspace customers across phone, chat, and email, guiding account setup, data migrations, permissions, and third-party integrations. I'm currently studying Data Science Engineering and building skills in Python, R, MySQL, Excel, and Power Query.

Experience

Work history, roles, and key accomplishments

Current

Associate Infrastructure

Current

Sutherland Global Services

Jan 2021 - Present (5 years 9 months)

Assist employees with termination processes, ensuring asset return and clear communication. Image, configure, and deploy computers for remote employees, including application installation and full-disk encryption.

ISmart IT Support Asset Management Hardware Deployments Troubleshooting Inventory Management Data Analysis Reporting

G-Suite Customer Support

Sutherland Global Services

Jan 2018 - Dec 2020 (2 years 11 months)

Provided multi-channel support for G-Suite, resolving queries and guiding customers through setup and configuration. Advised on data migration and integration of third-party applications.

Google Workspace Customer Support Troubleshooting Data Migration Technical Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Corporación Universitaria Iberoamericana

Engineering, Data Science Engineering

2024 -

Currently pursuing a Data Science Engineering degree, gaining proficiency in data processing tools such as Python, R, and MySQL, and developing intermediate to advanced skills in Excel and Power Query.