Camilo Supelano

I am a detail-oriented systems administrator and bilingual support professional with experience in employee onboarding, access provisioning, and customer-facing technical support. I combine a strong technical background with clear communication to manage accounts, SaaS platforms, and cross-functional coordination.

At Skycom I managed end-to-end onboarding and separation workflows using Jira, provisioned and deprovisioned access across Microsoft 365 and Google Workspace, and maintained rigorous documentation and security procedures. Previously, I resolved high-volume Android and iOS support cases at Asurion, sustaining 95% CSAT while balancing troubleshooting, order accuracy, and sales targets.

Earlier roles in quality assurance and bilingual customer service strengthened my auditing, compliance reporting, and team training skills, enabling me to deliver process improvements and reliable operational support. I prioritize accuracy, documentation, and collaboration to protect company assets and improve service outcomes.