Open to opportunities

Camilo Supelano

@camilosupelano

Message

Detail-oriented system administrator skilled in SaaS, user support, and process improvement.

Colombia

Message

What I'm looking for

I seek a collaborative role where I can manage SaaS/admin systems, improve processes, support users, and grow technical and operational responsibilities.

I am a detail-oriented System Administrator who supports teams through documentation, reporting, customer coordination, and process improvement, with hands-on experience maintaining administrative systems and SaaS platforms.

I manage user onboarding/offboarding, maintain Microsoft 365 and Google Workspace accounts, track requests and system changes, and resolve access issues while preserving accurate records and compliance.

My background includes reducing system downtime, improving onboarding speed, and achieving high customer satisfaction through clear communication, quality assurance, and effective cross-team coordination.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Skycom

Jul 2022 - Present (3 years 7 months)

Managed and maintained administrative systems and SaaS platforms, coordinated employee onboarding/offboarding, and resolved access issues to support daily operations; improved system uptime and reduced downtime through process improvements.

Google Workspace User Onboarding Access Management SaaS Administration Documentation Incident Tracking Process Improvement

Premier Support Representative

Asurion

Oct 2021 - Jul 2022 (9 months)

Provided professional customer support with detailed case documentation, managed multiple requests meeting service standards, and contributed to onboarding process improvements that increased team onboarding speed by up to 20%.

Customer Support Case Documentation Onboarding Communication Troubleshooting

Quality Assurance Analyst

Sitel

Feb 2020 - Oct 2021 (1 year 8 months)

Audited processes and documentation to ensure compliance with quality and security standards, prepared reports for stakeholders, and successfully audited 200 cases, contributing to a 95% customer satisfaction rating.

Quality Assurance Reporting Compliance Calibration Performance Monitoring Case Auditing

Bilingual Support Agent

Sitel

Oct 2016 - Feb 2020 (3 years 4 months)

Provided bilingual (English/Spanish) customer support, documented cases and resolutions, maintained ticketing records, mentored new hires, and acted as point of contact for follow-ups and process clarification.