Diego Zafra

I am an Implementation Engineer and IT Support Analyst, combining infrastructure deployment with advanced remote technical support focused on operational continuity. I manage the full lifecycle of corporate technology, from initial rollout to ongoing Tier 2/3 support.

In my day-to-day Help Desk operations, I manage workflows and remotely resolve technical incidents for users across diverse ecosystems, including Windows, macOS, Linux (Ubuntu), and mobile platforms. I administer ticketing systems to ensure traceability and structured resolution for every case, using secure remote access and credential management tools.

My technical background includes configuring hardware, setting up enterprise networks (switches and access points), and performing deep troubleshooting. I execute system administration tasks—from managing virtual machines and dual-boot environments to maintaining meticulous technical documentation and automating reporting workflows.

I am characterized by my ability to work independently in remote settings, resolve complex IT problems, and apply best practices in cybersecurity and networking, including the configuration of enterprise firewalls (Sophos, Fortinet). My goal is to deliver solid technical execution, clear communication, and reliable remote support so that users and business operations never stop.