Open to opportunities

Ivan Shishatskiy

@ivanshishatskiy

Remote customer & technical support specialist who communicates clearly, troubleshoots basics fast, and keeps teams and clients moving.

Armenia

Message

What I'm looking for

I’m looking for a remote customer or technical support role where I can communicate with clients clearly, handle details reliably, and learn CRM/ticketing systems quickly.

I’m a bilingual customer & technical support specialist who’s built my day-to-day around clear communication—chat, calls, and video—inside close-knit educational teams.

Most recently, I taught and mentored children from refugee and vulnerable backgrounds with “Equally Different,” using horizontal pedagogy to help people work through learning and everyday issues.

Earlier, at Krasnoyarsk Summer School, I designed and taught “Introduction to Versification (Prosody),” created philology and linguistics problems for selection rounds, and supported a small group of students as a counselor-educator while handling logistics for track events.

I’m comfortable as a PC user with basic troubleshooting and I learn new tools quickly. I’m studying English & Communications at American University of Armenia and I’m available for full-time remote support work.

Experience

Work history, roles, and key accomplishments

Customer & Technical Support Specialist

Equally Different

May 2024 - Jun 2024 (1 month)

Taught and mentored children from refugee and vulnerable backgrounds within a team of educators using horizontal pedagogy. Built trusting relationships and helped resolve learning and everyday issues.

Teaching Mentor Teamwork

Junior Staff Member, Philology Track

Krasnoyarsk Summer School

Dec 2022 - Oct 2023 (10 months)

Designed and taught an original course on versification for olympiad-level high school students. Created philology and linguistics problems for selection rounds and served as a counselor-educator for a group of 10 students.

Teaching Curriculum Design Linguistics Event Coordination Logistics

Education

Degrees, certifications, and relevant coursework

American University of Armenia

Bachelor of Arts, English & Communications

2023 -

Activities and societies: Arts project with the Oral History Matters student society culminating in an exhibition.

Pursuing a BA in English & Communications with 4 semesters completed. Relevant coursework includes Introduction to Communications, Persuasive Writing, Discourse Analysis, Media & Society, Oral History, Cultural Anthropology, Journalism, Statistics for the Humanities, and How Things Work.