Open to opportunities

Margarit Sargsian

@margaritsargsian

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Customer support specialist with expertise in ESL teaching and dispatching.

Armenia

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What I'm looking for

I seek a dynamic role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer support specialist with a strong background in ESL teaching and truck dispatching. My experience includes providing technical support and resolving customer inquiries efficiently, ensuring high levels of satisfaction. I thrive in fast-paced environments and excel at problem-solving, which has allowed me to build strong relationships with customers.

In my role as a truck dispatcher, I successfully assigned loads to drivers based on customer requirements and availability, while also ensuring compliance with industry practices. My teaching experience at ClassIn has equipped me with the skills to instruct students from diverse backgrounds, enhancing their English proficiency and practical life skills. I am passionate about fostering effective communication and creating engaging learning experiences.

Experience

Work history, roles, and key accomplishments

ESL Teacher

ClassIn

Sep 2024 - Dec 2024 (3 months)

Instructed students on ideas and customs in English, conversational English, career planning, social adjustment, and practical life skills. Employed a variety of instructional resources to teach students of various backgrounds and learning styles.

English Instruction Curriculum Development Instructional Design Classroom Management Communication

Truck Dispatcher

Reize Dispatch Company

Jul 2024 - Nov 2024 (4 months)

Processed invoices, bills of lading, and other documents related to truck dispatching. Assigned loads to drivers based on customer requirements and availability, verifying driver log books were accurate prior to completing payroll.

Bill Of Lading Payroll Logistics Customer Service Communication Problem Solving Scheduling Delivery Management

Customer Support Specialist

Reize Dispatch Company

May 2024 - Jul 2024 (2 months)

Provided technical support to customers by responding to inquiries and resolving issues in a timely manner. Responded to customer emails and phone calls promptly, courteously, and professionally, ensuring high levels of satisfaction.

Technical Support Customer Service Email Communication Phone Support Customer Relationship Management Problem Solving Communication Attention To Detail

Education

Degrees, certifications, and relevant coursework

Artsakh State University

Master’s Degree in Linguistics, Philology and Pedagogics, Linguistics, Philology and Pedagogics

Completed a Master's degree focusing on Linguistics, Philology, and Pedagogics. Gained comprehensive knowledge in language studies, literary analysis, and educational methodologies.