Open to opportunities

Keoma Martinez

@keomamartinez

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Skilled in Customer Service, Sales and Windows Desktop Administration.

Spain

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What I'm looking for

I thrive on solving problems, so I'm looking for a job that offers new challenges every day. I want to work in an environment where I can work on complex technical problems and have the opportunity to solve problems, collaborate and find innovative solutions that make a real difference to the customer and to the business.

Purveyor of Joy, Coffee Aficionado, experienced in the Information Technology Services industry. Skilled in Customer Service, Sales and Windows Desktop Administration. While travelling as much as possible of course.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Newco Communications

Feb 2024 - Sep 2024 (7 months)

Handled customer service inquiries, including blocking lost or stolen credit and debit cards.

Customer Service Problem Solving Communication Card Services Conflict Resolution

Customer Support Representative

LEGO

Sep 2023 - Dec 2023 (3 months)

Provided customer support during the busy season, addressing inquiries and issues.

* Project only during the busy season

Customer Support Communication Time Management Problem Solving Teamwork

Customer Support Agent

CPM

Sep 2022 - Sep 2023 (11 months)

Delivered customer support services, resolving inquiries and enhancing customer satisfaction.

Customer Support Communication Problem Solving Team Collaboration Multitasking

Customer Support Advisor

Teleperformance

Jul 2020 - Sep 2022 (2 years 2 months)

Provided customer support services, addressing various customer inquiries and issues.

Customer Support Communication Problem Solving Active Listening Empathy

Technical Support Advisor

Sellbytel

Jul 2018 - Dec 2019 (1 year 5 months)

Provided troubleshooting support for software, hardware, and transaction-related issues.

Technical Support Troubleshooting Software Hardware Customer Service

Customer Service Representative

Arvato

Feb 2017 - Jan 2018 (11 months)

Delivered business-to-consumer support for Windows and Microsoft Office 365 products.

Customer Service Windows Microsoft Office 365 Communication Problem Solving

Service Desk Agent

Fujitsu

May 2015 - Sep 2016 (1 year 4 months)

Provided technical support and assistance to clients, resolving issues related to hardware and software. Managed service requests and ensured timely responses to customer inquiries.