Maria Camila Rivas Rios
@mariacamilarivasrios
I build and lead high-performing remote customer support teams.
SpainWhat I'm looking for
I built Team Colombia’s remote support operation from 2 to 16 members in 24 months for a major US insurance agency, advancing through four roles to lead operations. I manage auditing activity at a consistent 98% accuracy rate and design coaching programs aligned with international standards.
I’ve also coordinated high-volume medical appointments, streamlined administrative workflows, and delivered sales and customer support for international clients. My background in research and administration, combined with English and Spanish fluency, helps me communicate clearly across cultures and keep fast-moving teams productive.
Experience
Work history, roles, and key accomplishments
Head Coach (Team Colombia)
Unknown
Jan 2023 - Present (3 years 7 months)
Built a remote Colombian support team from 2 to 16 members in 24 months. Managed all auditing activity, maintaining a consistent 98% accuracy rate.
Medical Appointment Scheduler
Unknown
Jan 2022 - Dec 2023 (1 year 11 months)
Managed high-volume patient scheduling and complex calendar logistics. Streamlined administrative workflows to improve overall patient flow.
Sales & Customer Service Representative
Unknown
Jan 2020 - Dec 2022 (2 years 11 months)
Provided sales and support solutions for a diverse international client base. Resolved complex issues to ensure high levels of customer satisfaction.
Researcher & Administrative Assistant
Unknown
Jan 2017 - Dec 2020 (3 years 11 months)
Supported astrobiology and natural science projects for lead investigators. Executed critical administrative tasks to meet strict project milestones.
Education
Degrees, certifications, and relevant coursework
Universidad Libre de Pereira
Bachelor of Science, Microbiology
Completed a degree in Microbiology from Universidad Libre de Pereira in 2022.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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