Mikhail Lebedev

- Local and remote technical support for internal company employees as 2-3 line technical support;
- Assistance in resolving issues related to employee laptops: hardware and software (diagnostics, resolution, and escalation of problems);
- Resolving issues related to local office equipment (monitors, MFPs, vending machines, etc.);
- Working with active and passive network equipment in server and s

- IT equipment and peripherals warehouse maintenance;
- Receiving and writing off all company inventory;
- Working with equipment control and tracking systems, entering and monitoring remaining inventory into the system (CMDB, 1c systems);
- Conducting regular inventories, sending surplus inventory to central warehouses;
- Working with documentation (production certificates, electronic documents,

- local and remote technical support for end users across the country (on average, solving 10 to 20 tickets per day);
- end user support on PC operability issues (laptops, MacBooks, PCs, OT, mobile devices), as well as on the operability and use of software (from office software to specific developer software, software for working with electronic document management, cryptography, etc.);
- partici

- Onsite and remote technical support for end users (1200+ PC users, 90% of users - developers and DevOps);
- support for end users on PC performance issues (laptops, macbooks, PC, OT, mobile devices);
- participation in solving incidents and problems with corporate networks (switches, routers, providers and work with other telecommunication equipment);
- operation and configuration of networks

- Onsite and remote technical support for end users (1200+ PC users, 90% of users - developers and DevOps);
- support for end users on PC performance issues (laptops, macbooks, PC, OT, mobile devices);

Participation in the scientific activities of the research laboratory: conducting experimental work, publishing scientific articles, preparing theoretical calculations, translating scientific and technical documentation, participating in research conferences.

I have experience in mathematical modeling in the field of biophysics, research experience in the field of biotechnology and mathematics.
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While studying at the University, I worked at the Bioengineering Research Center, the tasks included:
– development of methods for mathematical modeling of biophysical processes in the human body (for the diagnosis of diseases);
— participation in scientific publications, carrying out theoretical and experimental work in the field of terahertz medicine;