Michael Nwachukwu

● Serve as an intercessor, providing spiritual support and prayer ministry for individuals, families, and ministry initiatives.
● Participate in weekly meetings focused on prayer, discipleship, spiritual growth, and ministry coordination.
● Maintain professionalism, confidentiality, and compassion when ministering to individuals from diverse backgrounds.

● Provided technical assistance for community programs and outreach initiatives
● Delivered basic IT literacy and digital security awareness sessions.

● Delivered remote Windows and Linux support across system, access, and connectivity issues.
● Administered VPN and Remote Desktop support for distributed users.
● Troubleshooting hardware and software issues and escalated unresolved incidents.
● Monitored server performance and supported maintenance activities for web hosting, VPS, and remote infrastructure environments

● Provided remote technical support in a healthcare technology environment.
● Resolved software and system issues through ticketing and escalation workflows
● Documented incidents and resolutions while maintaining service standards
● Collaborated with support staff to troubleshoot and close technical requests in a remote setting.

● Built and managed Windows and Linux virtual machines for IT support practice
● Configured and tested DNS, DHCP, and network connectivity in lab environments.
● Practiced troubleshooting scenarios involving user access, system errors, and network issues.
● Applied patching, backups, and baseline security hardening to improve system reliability.

Grade: 3.6

Activities and societies: Studies

Pursuing a Bachelor of Applied Science in Information Technology at Ensign College with expected completion in 2026.