Open to opportunities

MIKE LUNALO

@mikelunalo

Message

Dynamic professional with expertise in customer support and data management.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to grow my skills in a collaborative environment, focusing on customer satisfaction and data management.

I am a dynamic professional with a proven track record in customer support and account management, particularly during my tenure at Diamond Trust Bank. My experience has honed my ability to enhance customer satisfaction and improve team productivity, as demonstrated in my role at Heart to Heart Orphan Children Centre. I excel in system handling, data entry, and inventory management, ensuring that operations run smoothly and efficiently.

Throughout my career, I have developed strong problem-solving skills and a keen attention to detail. I pride myself on my effective time management and teamwork abilities, which have allowed me to achieve results consistently. My strong communication skills and solid understanding of IT systems further empower me to contribute positively to any organization. I am now seeking a new opportunity to further develop and apply my skills in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Data Entry and Inventory Management

Current

St. John The Baptist Academy

Jan 2025 - Present (8 months)

Accurately entered and maintained a high volume of data into databases and spreadsheets, ensuring data integrity and accessibility for timely decision-making. Managed inventory records to track stock movement, identify discrepancies, and ensure optimal stock levels, leading to reduced overstocking or understocking and improved order fulfillment.

Data Entry Inventory Management Data Integrity Database Management Spreadsheet Management

Customer Service Personnel

Diamond Trust Bank

Jan 2024 - Dec 2024 (11 months)

Assisted call-in customers with questions and orders, helping a large volume of customers daily with a positive attitude and focus on customer satisfaction. Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Customer Service Customer Satisfaction Problem Solving Communication Skills

Talent Growth Coordinator

Heart to Heart Orphan Children Centre

Jan 2023 - Dec 2024 (1 year 11 months)

Entered data, generated reports, and produced tracking documents. Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Data Entry Project Management Team Leadership Communication

Household Data Collection

Heart to Heart Orphans Children Centre

Jan 2022 - Dec 2023 (1 year 11 months)

Gathered critical information through surveys and interviews while maintaining rapport and ensuring data quality. Engaged with household members to collect sensitive data, demonstrating strong interpersonal and communication skills while ensuring participant comfort and data integrity.

Data Collection Interviewing Data Quality Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Tangaza University

Bachelor of Social Sciences, Sustainable Human Development

Currently pursuing a Bachelor of Social Sciences in Sustainable Human Development. Expected to graduate in November 2025, focusing on human development and sustainability principles.