Caroline Kiuma

As a Customer Care Representative, I maintained a positive and professional attitude while responding to customer inquiries via phone, email, and chat. I resolved complaints, managed database records, and provided feedback on customer service processes to ensure satisfaction.

As an Accountant Intern, I reconciled financial discrepancies, verified payments, documented transactions, and maintained group records while ensuring confidentiality and addressing member queries.

Worked as a Data Specialist focusing on data entry, quality analysis, and research. Responsibilities included updating international organization websites, checking finance spreadsheets, and ensuring high-quality submissions.

Pursued a Bachelor of Commerce with a focus on Finance, gaining comprehensive knowledge in financial management, investment analysis, and corporate finance.

Grade: Distinction

Completed a Computer Certificate program, achieving a distinction, which included training in various computer applications and software.

Achieved the Kenya Certificate of Secondary Education, completing a comprehensive secondary education curriculum.