CKCaroline Kiuma
@carolinekiuma
Energetic data specialist with strong customer service and analytical skills.
KenyaWhat I'm looking for
I am an energetic and ambitious individual with a strong background in data management and customer service. My experience spans several years working in fast-paced environments, where I have honed my skills in data entry, quality analysis, and customer support. At Digital Divide Data Kenya, I excelled as a data specialist, ensuring high-quality work and maintaining accuracy in financial reporting.
In my recent role as a Customer Care Representative at Teleperformance, I developed strong communication skills by effectively addressing customer inquiries and resolving complaints. My proactive approach and commitment to continuous improvement have allowed me to thrive in team settings while also delivering exceptional results independently. I am passionate about leveraging my skills to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Teleperformance
Sep 2023 - Nov 2023 (2 months)
As a Customer Care Representative, I maintained a positive and professional attitude while responding to customer inquiries via phone, email, and chat. I resolved complaints, managed database records, and provided feedback on customer service processes to ensure satisfaction.
Accountant Intern
Holy Cross Dandora Catholic Self Help Group
May 2023 - Jul 2023 (2 months)
As an Accountant Intern, I reconciled financial discrepancies, verified payments, documented transactions, and maintained group records while ensuring confidentiality and addressing member queries.
Data Specialist
Digital Divide Data-Kenya
Mar 2015 - Apr 2023 (8 years 1 month)
Worked as a Data Specialist focusing on data entry, quality analysis, and research. Responsibilities included updating international organization websites, checking finance spreadsheets, and ensuring high-quality submissions.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Commerce, Finance
2017 - 2021
Pursued a Bachelor of Commerce with a focus on Finance, gaining comprehensive knowledge in financial management, investment analysis, and corporate finance.
Spencer Computer College
Computer Certificate, Computer Science
2011 - 2011
Grade: Distinction
Completed a Computer Certificate program, achieving a distinction, which included training in various computer applications and software.
St Anne’s Secondary School - Kiriari
Kenya Certificate of Secondary Education, General Education
2007 - 2010
Achieved the Kenya Certificate of Secondary Education, completing a comprehensive secondary education curriculum.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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