Open to opportunities

Miranda Chepkorir

@mirandaadley

Message

Experienced customer service professional with a focus on client satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for growth.

I am a resourceful and customer-focused professional with over 15 years of experience in customer service, hospitality, telemarketing, and data operations. My proven ability to enhance client satisfaction and resolve issues promptly has been a cornerstone of my career. I thrive in high-pressure situations, managing them with poise and efficiency, and I am recognized for my excellent communication and problem-solving skills.

Throughout my career, I have consistently exceeded expectations and contributed to organizational success. My experience includes roles such as Data Capturer and Guest Relations Officer, where I honed my skills in client relations and operational management. I am a proactive team player, dedicated to maintaining high standards and delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Data Capturer / Space & Traffic Controller

Dynamiq Terminal Operations

Oct 2007 - Dec 2019 (12 years 2 months)

Operated weighbridge systems for incoming and outgoing stock, ensuring accurate data entry and record-keeping in OpsWare system. Reconciled documentation and managed data integrity across operations.

Data Entry Data Management Client Communication Administrative Support

Guest Relations Officer

The Table Bay Hotel

Jul 2005 - Sep 2007 (2 years 2 months)

Delivered exceptional service to high-profile and VIP guests, handling check-in/out, reservations, and concierge duties. Provided in-depth knowledge about hotel services and local attractions to enhance guest experience.

Guest Service VIP Customer Satisfaction

Telemarketer

ADT Telemarketing Company

Feb 2004 - Apr 2005 (1 year 2 months)

Conducted cold calls to potential clients promoting ADT security services. Managed sales inquiries, provided product information, and resolved client concerns effectively.

Telemarketing Cold Calling Sales Customer Service Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Dynamic Staffing Solutions

NQF Level 3 Certificate, Business Management

Grade: NQF Level 3 Certificate

Completed a Generic Management Course, achieving an NQF Level 3 Certificate in Business Management. This course focused on foundational business management principles.