Mikel Turner
@mikelturner
I drive wireless sales, device activations, and customer solutions across retail service environments.
United StatesWhat I'm looking for
At Verizon, I exceed monthly sales goals by matching customers with devices, accessories, protection plans, renewals, trade-ins, and activations.
I troubleshoot device, billing, and network issues while reducing escalations and maintaining strong customer satisfaction. I’m also trusted to train new hires on sales and service processes.
Across Xfinity, Best Buy, and Chewy, I’ve supported customers with service activations, account questions, technical issues, retention offers, and high-volume remote support.
Experience
Work history, roles, and key accomplishments
Exceeded monthly sales goals through upselling devices, accessories, and protection plans. Guided customers through account renewals, trade-ins, and device activations while troubleshooting device, billing, and network issues.
Assisted customers with new service activations, billing inquiries, and troubleshooting for internet, cable, and mobile services. Achieved sales targets for bundled services, upgrades, and retention offers.
Delivered personalized tech consultations, helping customers choose devices, plans, and services. Supported in-store and phone-based escalations, improving customer loyalty.
Supported pet owners nationwide with order issues, product info, and account troubleshooting. Managed 60+ calls daily from home using CRM platforms and internal databases.
Education
Degrees, certifications, and relevant coursework
William T. McFatter Technical College
Photography Certification, Photography
2019 - 2020
Completed a Photography Certification program at William T. McFatter Technical College from 2019 to 2020.
Piper High School
High School Diploma, General Studies
Earned a High School Diploma from Piper High School in 2018.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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