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@carrolldickerson
Certified Project Manager with expertise in technology integrations.
United StatesAs a Certified Project Management Professional (PMP), I have extensive experience leading complex, multi-vendor technology integrations. My career has been defined by my ability to ensure stakeholder alignment, mitigate risks, and deliver projects on time across enterprise and federal environments. I have a proven track record of managing large-scale data and voice network deployments for Fortune 500 and DOD clients, bridging technical and business goals to drive project success.
Throughout my career, I have directed enterprise-scale deployments of data networks and cloud-based technologies, supervising cross-functional teams to execute full project lifecycles. My notable accomplishments include accelerating technology deployments through standardized delivery frameworks and elevating customer satisfaction scores by optimizing communication protocols. I am recognized for fostering long-term client trust through repeat engagements and solution-focused problem-solving.
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Work history, roles, and key accomplishments
CODirected enterprise-scale deployments of data networks, unified communication systems, and cloud-based technologies across diverse infrastructure environments. Supervised cross-functional teams to execute full project lifecycles, from scope definition to deployment, maintaining alignment with client objectives.
North American Communications Resource
Jan 2013 - Dec 2015 (2 years 11 months)
Managed full-cycle delivery of enterprise integrations involving Avaya, Cisco, Microsoft, and Interactive Intelligence solutions across diverse industries and stakeholders. Allocated and optimized internal and external resources across concurrent projects, adapting to complex vendor landscapes and shifting client priorities.
Avaya Incorporated
Jan 2006 - Dec 2013 (7 years 11 months)
Oversaw full lifecycle management of enterprise Contact Center and Application Development projects focused on IVR, CTI, WFM, and Speech Technology platforms. Applied knowledge of workforce management tools to optimize call routing, agent scheduling, and system utilization.
Degrees, certifications, and relevant coursework
PUBachelor of Science, Electrical Engineering Technology
Completed a Bachelor of Science in Electrical Engineering Technology. This program provided a strong foundation in electrical systems and technology.
Software and tools used professionally
United StatesYou can contact Carroll and 90k+ other talented remote workers on Himalayas.
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