Open to opportunities

Mike Gordon

@mikegordon

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Experienced SAP Basis Administrator with a strong infrastructure background.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated SAP Basis Administrator with extensive experience in infrastructure management and support. Over the years, I have honed my skills in SAP systems administration, particularly in HANA and Business ByDesign, where I provided both technical and functional support for large-scale projects. My role at Proceed Group involved data archiving and decommissioning, ensuring seamless operations and system integrity.

Throughout my career, I have successfully managed various SAP installations and configurations, including SAP Solution Manager and SuccessFactors. My technical expertise extends to VMware administration, Microsoft server support, and database management with Oracle and SQL. I pride myself on my ability to troubleshoot complex issues and deliver effective solutions, which has been crucial in my roles at organizations like HS2 and Ringway Jacobs.

In addition to my technical skills, I am committed to continuous learning and professional development. I thrive in collaborative environments where I can contribute to innovative projects and support teams in achieving their goals. I am eager to bring my experience and passion for technology to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Infrastructure and SAP Basis Administrator

Proceed Group

Jan 2023 - Present (2 years 6 months)

Administered and developed SAP Basis/ERP/S4 HANA, including HANA DB support. Managed SUM and SWPM for SAP installations and patching. Provided support for Microsoft Server/Desktop and built/supported VMware systems.

SAP BASIS ERP Hana SUM()VMWare OpenText PowerShell

SAP Administrator/Infrastructure

Muntons

Jan 2021 - Present (4 years 6 months)

Administered and developed SAP Basis, including HANA DB support. Managed SUSE Linux administration and SimpliVity support. Built and supported VMware systems.

SAP BASIS Hana SUSE SimpliVity VMWare

Senior ICT Application Support Analyst

Ringway Jacobs

Aug 2019 - Present (5 years 11 months)

Led workflow on a Dynamics 365 project and managed troubleshooting and incident resolution for D365 and Talent. Administered users and led D365 user securities. Provided technical support for project delivery.

Dynamics 365 Incident Management Technical Support Project Delivery

Senior SAP Business ByDesign (ERP) Systems Administrator

HS2

Nov 2017 - Present (7 years 8 months)

Provided technical and functional support for SAP Business ByDesign, covering Finance, HR, purchasing, and application modules. Wrote extensive reports for all departments and configured approval and purchasing workflows. Administered user management in SuccessFactors.

SAP Business ByDesign HR Finance Purchasing Report Writing Workflows SuccessFactors

Infrastructure/Service Desk Engineer 2 and 3 Line

Zenzero

Jun 2017 - Present (8 years 1 month)

Provided 2nd/3rd line Microsoft support for AD, DHCP/DNS, HyperV, and GPO. Installed and administered VMware/HyperV systems. Utilized Autotask for IT support and managed Dell Sonic Wall Firewalls.

Microsoft Support Active Directory DHCP DNS Hyper V GPO VMWare

SAP Business ByDesign (ERP) Systems Administrator

HS2

Feb 2015 - Present (10 years 5 months)

Provided technical and functional support for SAP Business ByDesign, including Finance, HR, and purchasing modules. Supported business go-live and managed extensive user and license administration. Administered user management in SuccessFactors.

SAP Business ByDesign Finance HR Purchasing SuccessFactors

Infrastructure Engineer

Clifford Thames

May 2014 - Present (11 years 2 months)

Provided 2nd/3rd line Microsoft Server support, including AD, DHCP/DNS, and GPO. Installed and administered VMware using ESX and VCenter. Managed Netapp administration and Checkpoint Firewall.

Active Directory DHCP DNS GPO VMWare NetApp Checkpoint Firewall

IT Systems Support Analyst/SAP Basis

Martindale Pharma

May 2011 - Present (14 years 2 months)

Provided SAP Basis support for MM and FI ABAP ERP 6, including patches and kernel updates. Installed and administered VMware using ESX and VCenter. Supported Microsoft Server, Lync, and SQL.

SAP BASIS SAP FI VMWare NetApp Lync Microsoft SQL Symantec Endpoint

Business Support Officer/ICT SAP Technical Officer

Essex Fire Authority

Apr 2005 - Present (20 years 3 months)

Provided 2nd and 3rd line support for SAP ECC 6 and IT infrastructure. Managed SAP upgrades and administered SAP Solution Manager. Supported SAP Basis, security, and patch management.

SAP ECC Solution Manager SAP BASIS Security Patch Management Java VMWare ITIL

Desktop Support

Apax Partner

Nov 2004 - Present (20 years 8 months)

Provided 1st and 2nd line desktop support, including maintaining nightly backups and managing tape routines. Deployed new PCs and applications, and set up Ghost 8 server. Troubleshot client email issues.

Desktop Support Backup Email Troubleshooting Microsoft XP Microsoft Office

Desktop Support/Dealing Room Support

Old Mutual

Jun 2004 - Present (21 years 1 month)

Installed, set up, and deployed new desktops. Provided 1st/2nd line IT support for Desktop and Market data infrastructure. Participated in an XP roll-out and provided application support for Reuters/Bloomberg/MS Office.

Desktop Support Market Data XP Roll Out Reuters)Microsoft Office Application Support

Support Analyst

Refco Overseas Limited

Sep 2003 - Present (21 years 10 months)

Provided 1st and 2nd line support for front office, back office, and backend infrastructure. Managed market data administration for Refco UK and Paris. Responsible for anti-virus and spyware organizational security.

Back Office Support Market Data Administration Spyware

Senior Dealing Room Support Analyst (Computacenter)

Abbey National Treasury Services

Mar 2001 - Present (24 years 4 months)

Project managed the roll-out of Reuters 3000 Xtra and the installation of an Image deployment server. Supported and administered NT/2000 domains and Microsoft Office applications. Managed installation and deployment of PC & Desktop equipment in the Dealing Room.

Project Management Reuters 3000 Xtra Image Deployment NT 2000 Domains Microsoft Office Heat ARCONTECH Reuters)

Installations Engineer

Reuters

May 2000 - Present (25 years 2 months)

Installed and set up Reuters desktop applications and server-based information feeds for financial customers. Rolled out RTW, NBRT, 3000xtra, and Kobra. Configured AMS and session servers for Triarch and NBRT Networks.

Reuters Applications RTW NBRT 3000xtra Triarch NBRT Networks Dealing 2000 3000

On-site Engineer

ARC Systems UK

Nov 1999 - Present (25 years 8 months)

Installed and supported hardware and software solutions for small to medium-sized businesses. Built, supported, and administered Microsoft and Novell servers and workstations. Provided hardware and software support with fixed response deadlines.

Hardware Software support Novell Servers Exchange GroupWise Arcserve

General PC Engineer

JLA Computer Systems

Jun 1997 - Present (28 years 1 month)

Built, installed, and set up individually tailored workstations and servers with various software and operating systems. Provided help desk and on-site direct support. Designed and installed Cat 5 structured networks.

Help Desk Support Cat 5 Team Leadership

Education

Degrees, certifications, and relevant coursework

St Peters High School

GCSE, General Studies

Grade: B, C, C, C, C, C

Obtained GCSEs in Mathematics, English Language, Chemistry, Physics, Biology, and Geography. These foundational studies provided a broad academic base.

Witham Technology Centre

NVQ Level 3, Information Technology

Completed an NVQ Level 3 in Using IT, focusing on practical IT skills and applications. This qualification enhanced my proficiency in various IT tools and systems.