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@williamlloyd
IT professional with extensive team and project experience.
United KingdomI am an IT professional with a wealth of experience in team collaboration and project management. My career has been marked by my ability to deliver technology-based solutions that are not only effective but also aligned with business objectives. I thrive on solving intricate problems and enjoy the challenge of working both independently and as part of a team.
During my tenure at Bayer Pharmaceuticals, I managed server hardware and technical infrastructure across multiple sites, ensuring seamless technical delivery for business-critical events. My roles have included Unified Communications and Infrastructure Consultant, where I led site move projects and managed vendor relationships, as well as Video Conferencing and Infrastructure Analyst, where I designed setups for remote events and rolled out Skype for Business across the organization.
My commitment to excellence is reflected in my strong communication skills, which enable me to engage stakeholders effectively and disseminate complex technical details in an understandable manner. I am passionate about continuous improvement and have a proven track record in disaster recovery, business resilience, and user training delivery.
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Work history, roles, and key accomplishments
Bayer Pharmaceuticals Plc
Jan 2018 - Dec 2020 (2 years 11 months)
Managed all server hardware and technical infrastructure across multiple sites, ensuring seamless operation for a German multinational pharmaceutical and biotechnology company. Led the technical delivery of Town Hall and other business events, livestreamed for the UK and Ireland.
Bayer Pharmaceuticals Plc
Jan 2017 - Dec 2018 (1 year 11 months)
Designed and built equipment setups for remote event management, delivering business-critical events from various locations. Installed and managed Cisco Video Conferencing systems, provided user training, and upskilled the Service Desk for support.
Bayer Pharmaceuticals Plc
Jan 2016 - Dec 2017 (1 year 11 months)
Served as the single point of contact for all Server/Network/Infrastructure topics, managing IT projects for infrastructure. Oversaw external service providers, contractors, and vendors, and managed Disaster Recovery, Business Resilience, and Business Continuity.
Bayer Pharmaceuticals Plc
Jan 2015 - Dec 2016 (1 year 11 months)
Supported the Infrastructure Support Analyst with all server room activities, including racking, cabling, server configuration, and Wi-Fi configuration. Provided 24/7 on-call support for site, server, and network issues, and managed network device IP configurations.
Bayer Pharmaceuticals Plc
Jan 2013 - Dec 2015 (2 years 11 months)
Analyzed and resolved first and second-line issues across a wide range of products and systems. Created, tested, improved, documented, and implemented procedures for the Service Desk, and trained and mentored new team members.
British Telecoms with HM Revenue and Customs
Jan 2012 - Dec 2013 (1 year 11 months)
Provided technical support as an engineer for British Telecoms, working with HM Revenue and Customs. Addressed and resolved technical issues to ensure smooth operations for the client.
Walking with Leaders
Jan 2010 - Dec 2012 (2 years 11 months)
Managed office IT systems and provided personal assistant support to directors. Ensured the smooth functioning of IT infrastructure and assisted with administrative tasks.
Degrees, certifications, and relevant coursework
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