Looking for a job

Mikayla Rorabaugh

@mikaylarorabaugh

Service Advisor at Cullman Chrysler-Dodge-Jeep-Ram, guiding customers from initial concerns through repairs and follow-up.

United States

Message

At Cullman Chrysler-Dodge-Jeep-Ram, I take ownership of the customer lifecycle as a Service Advisor, from initial engagement through service completion and follow-up. I communicate repair updates and payment information with customers, Stellantis, and insurance companies, and explain recommendations based on service history and diagnostic findings.

Previously, as a Warranty Administrator at Cullman Chrysler-Dodge-Jeep-Ram, I managed warranty, recall, and service contract claims and coordinated with manufacturer agents and Service Advisors. By resolving customer concerns and following up proactively, I helped raise positive CSAT/NPS survey scores from 75% to over 90%.

At The Dog Stop, I helped open a franchise and supported over 100 membership purchases on opening day. Across my earlier roles, I trained new hires, maintained accurate records, and used KPI tracking to support service and sales improvements.

Experience

Work history, roles, and key accomplishments

Current

Service Advisor

Current

Cullman Chrysler-Dodge-Jeep-Ram

Mar 2026 - Present (7 months)

Owns the full client lifecycle from initial engagement through service completion and post-service follow-up. Communicates with Stellantis and insurance companies regarding repairs, updates, and payments to provide a seamless customer experience.

Customer Relationship Management Communication Skills Problem Solving Dealer Management Software CRM Software

Warranty Administrator

Cullman Chrysler-Dodge-Jeep-Ram

Feb 2024 - Mar 2026 (2 years 1 month)

Managed end-to-end warranty, recall, and service contract claims process, coding data into multiple systems and reconciling orders for Accounts Payable/Receivable and payroll. Coordinated with Service Advisors to handle high-volume customer inquiries and improved CSAT/NPS scores from 75% to over 90%.

Warranty Claims Data Entry Accounts Payable Accounts Receivable Payroll Customer Service CSAT and NPS Analysis

Title Clerk/Administrative Assistant

Damson Automotive

Dec 2023 - Feb 2024 (2 months)

Documented and submitted 150-200 title applications per month, ensuring accurate data and financial information. Reconciled Accounts Payable/Receivable invoices while learning GAAP, and assisted with sales calls and inventory documentation.

Title Processing Data Entry Accounts Payable Accounts Receivable US GAAP Microsoft Office

Store Manager

The Dog Stop

Jul 2023 - Nov 2023 (4 months)

Helped open a successful franchise by networking with local businesses and clients, leading to over 100 membership purchases on opening day. Monitored KPIs through HubSpot to drive sales and special events, and hired, trained, and coached staff.

Store Management Networking KPI Analysis HubSpot Corporate Trainer Customer Service

Shift Manager

Fetch Park

Dec 2022 - Jun 2023 (6 months)

Promoted from front attendant to shift manager within two months by learning all positions and training new hires. Maintained member records, inventory spreadsheets, and daily checklists, and practiced conflict resolution to ensure safety and satisfaction.

Shift Management Inventory Management Conflict Resolution KPI Analysis Slack Training

Barista

Starbucks

Jan 2020 - Dec 2022 (2 years 11 months)

Introduced ideas to optimize bar efficiency during low staff times, keeping drive-through times under 60 seconds while maintaining 85% customer connection scores. Completed Certified Barista Trainer program and trained 6 new hires.

Customer Service Barista Training Teamwork Efficiency Optimization

Kennel Manager

Casselton Veterinary Service

Jan 2019 - Dec 2022 (3 years 11 months)

Promoted from kennel attendant to kennel manager within one year for leadership and knowledge of dog behavior. Implemented safer chemical use, submitted payroll and onboarding through ADP and BambooHR, and handled scheduling and financial records.

Kennel Management Payroll Onboarding ADP BambooHR Scheduling Financial Record Keeping

Production Associate

Marvin Windows and Doors

Jun 2018 - Dec 2018 (6 months)

Verified fabrications met specifications and maintained error spreadsheets for maintenance. Participated in the safety committee and was one of two cross-trained to all departments to meet production goals during peak seasons.

Quality Assurance Safety Compliance Cross Training Spreadsheets