At Carrier Commercial Services, I coordinate startup activities across service, contractor, and field teams, and help ensure customers are ready. I also manage warranty claim intake and validation and keep open work orders moving toward resolution.
At Johnson Controls, I managed strategic relationships with channel partners, delivered onboarding and enablement programs, and led Quarterly Business Reviews focused on performance and growth opportunities.
Earlier at Johnson Controls, I progressed from Customer Service Representative to Customer Service Manager. I supported customer-facing teams, handled complex escalations, and monitored service KPIs to identify process improvements.
I also developed and implemented customer service SOPs and helped establish the Channel Development function. My background includes customer lifecycle management, Salesforce, process improvement, and a Certified Associate in Project Management credential expected by the end of 2026.
