Open to opportunities

Cristine Mae Sapungan

@cristinemaesapungan

Message

I am a detail-oriented US healthcare support specialist with 6+ years' experience.

Philippines

Message

What I'm looking for

I seek remote US healthcare support roles focused on patient coordination, prior authorizations, and medical billing where I can apply HIPAA-compliant practices, improve claims workflows, and grow into broader administrative or specialist responsibilities.

I am a detail-oriented healthcare support professional with 6+ years' experience supporting US healthcare patients and payers, specializing in patient coordination, prior authorizations, and claims processing. I reliably manage high-volume tasks with accuracy, confidentiality, and clear communication.

I apply HIPAA-compliant documentation practices and medical billing knowledge (ICD-10, CPT) using CRM/EMR and MS Office tools to streamline workflows, resolve denials, and improve authorization turnaround. I thrive working independently in fast-paced remote environments and proactively optimize processes.

Experience

Work history, roles, and key accomplishments

Patient Care Coordinator

Optum

Jul 2021 - Jul 2025 (4 years)

Triaged incoming correspondence from US healthcare insurers and processed medical records requests while monitoring prior authorizations to ensure timely approvals. Coordinated with insurers and internal teams to streamline patient support and claims workflows.

Claims Processing Medical Records Management Insurance Coordination CRM

Customer Service Representative

Hinduja Global Solutions

Dec 2017 - Jun 2021 (3 years 6 months)

Handled inbound calls for US healthcare insurance clients, resolving benefit inquiries, eligibility checks, and claim denials to maintain customer satisfaction. Maintained accurate, HIPAA-compliant documentation and adhered to company standards.

Insurance Verification HIPAA CRM Documentation